Liaising with the Analytics stakeholders for various project costs, managing correct & timely debits to various business units and ensuring tight control over spends vs budgets.Initiate, co-ordinate, with BIU Financials & Fincon stakeholders for correct processing of invoices & monitor spends.Constantly monitor the spends of the yearly budgets , present to analytics unit & highlight any deviations proactively.Close interaction with Analytics, Vendors, HR, IT, Finance, Legal, Tax and Fincon teams.One point contact for 50 vendors engaged with the entire business unit.Handling Asset management and Manpower details for the entire business unit.Act as a link between the Legal team and analytics team for all legal queries in regards to POC and Vendor agreements.Conduct Vendor Audits on regular basis.

Got trained on the broker reconciliation process for APAC markets.Was part of the migration training of the Trade Support process from Hongkong BNP Paribas and Barclays Bank.

Prepared manuals / SOP for the critical Reconciliation and ReportsMentored new members and trained them on query resolution and conducted refresher training sessions and monitoredperformance to ensure smooth functioning in accordance to the pre-set deadlines, procedures and service standards (SLAs)Allocated work for proper utilization of resources, ensured backups and cross trainings are in place for all activitiesInteracted regularly (need-based or on-going, as applicable) with Onshore counterparts (manage queries, escalations and resolutionin a timely manner)Provided process walk-through and supported sample collection and testing by Risk / Controls TeamFirst point of contact for Business Owners and led first level escalations for all members; resolved escalations on a daily basis.Administered management of various system reconciliation reports in order to keep all the systems in line and ensured their rollout to the controllers and risk control teams in timely mannerFollowed up with the operators for the status of all the unpaid debtors and creditors; reviewed debtor & creditor ageing report ona weekly basis after payment run to ensure there are no overdue accounts to be received or paidPreparing schedules & commentary for all the trade debtors & creditors for the management reference.Communicated with Internal Auditors as well as Statutory Auditors for complying with their queries

Spearheaded process, productivity and performance of 12-15 members’ teamCalculated current fund/transfer values and projected pension valuesAnswered queries of Prudential UK pension policyholders or any authorized financial adviser/third partyManaged the complaints unit of prudential for mis-selling complaints regarding endowments and sales alongside the mortgagepurchased by the clientCompetent in handling of breach calculations and resolving complex piece of work.Monitor breaches to ensure smooth functioning in accordance to the pre-set deadlines, procedures and service standards.Facilitated and implemented process improvement ideas to improve efficiencyLiaised with client addressing their grievances and recommended resolutionsAdministered SOX and mandatory audits for the process and provided constant support to Team Managers.

Handling a hardcore Sales team of a total of eighteen people on behalf of my Supervisor.Handling Inbound calls for all type of Credit card queries as a Citibank costumer service officer.Over achieving Personal Loans targets as a cross sell product as an individual and the team.Strong Product Knowledge. (Credit cards, Loan on Phone (LOP), Personal Loans, All Insurance products, etc).Handling escalated customer queries of my team members as well as others and helping them resolve the queries on priority.Have trained new comers about the product theoretically and practically (On Systems).To ensure that the daily and monthly targets of my team are achieved.