Sanjay Kashyap Email and Phone Number
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Sanjay Kashyap personal email
14 Year's of Experience in Banking & Telecom. Expertise in Handling Operations, AML & KYC Requests ,Customer Relationship Management,Quality Control, Nodal Office & LEA , Regulatory Complaints, Customer Experience, Service delivery, Audit, Performance Monitoring, Leadership
Hdfc Bank
View- Website:
- hdfcbank.com
- Employees:
- 205796
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Senior Manager - Operations And Service DeliveryHdfc BankChandigarh, India
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Senior Manager - Business Banking OperationsHdfc Bank Sep 2024 - PresentChandigarh, India· Process development and execution as per the defined SOP· Improve process efficiency, productivity & Aim at Nil operational error's· Processing of daily transactions timely, accurately & efficiently· Know Your Customer (KYC) and Anti-Money Laundering standards as per regulatory guidelines· Responsible for managing, training and motivating staff· Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines· Working closely with channel stake holders to ensure that customer instructions/Feedback is executed correctly and in a timely manner· Improving customer experience by collating customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and services· Managing DRMS, ACH, SPDC/PDC banking & Stock Statement processes
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Senior Manager - Video Kyc UnitHdfc Bank Jun 2024 - Sep 2024Chandigarh, India* Responsible for managing the team of Video KYC Officers for processing of kyc requests through video call adhering to know your customer and Anti money laundering standards as per regulatory guidelines* Responsible for managing,training and motivating staff* Ensure adherence to operations process aimed at Zero defect transaction processing & meeting the audit & compliance guidelines* Identification of frauds and reporting * Cross Sell* MIS Reporting* Regulatory Compliance & Monitoring* Training & Quality* Customer Due Diligence,OVD* Concurrent Audit
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Manager - Video Kyc UnitHdfc Bank Jun 2021 - May 2024Chandigarh, India* Responsible for managing the team of Video KYC Officers for processing of kyc requests through video call adhering to know your customer and Anti money laundering standards as per regulatory guidelines* Responsible for managing,training and motivating staff* Ensure adherence to operations process aimed at Zero defect transaction processing & meeting the audit & compliance guidelines* Identification of frauds and reporting * Cross Sell* MIS Reporting* Regulatory Compliance & Monitoring* Training & Quality* Customer Due Diligence,OVD* Concurrent Audit
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Deputy Manager - Virtual Rm/Video KycHdfc Bank Aug 2018 - May 2021Chandigarh, India* Portfolio Management* Service & branch operations* Complaint Management & Quality improvement* End to end customer life cycle management* Cross sell of banking products
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Asst Nodal Officer - Law Enforcement Compliance Sr ExecutiveReliance Communications Feb 2012 - Nov 2017Chandigarh, India· Timely compliance to Law Enforcement Agencies (LEAs) requests and queries of Call details records, Call Routing, IP & Subscriber details etc· Working as a liaison officer for the company· Responsible for timely closures of customer's complaints and request received from TRAI/DOT· Knowledge of DOT guidelines as well as SOP, Support & guidance in (LEAs) operations· Execute and resolve Legal Interception requests and queries as per the prescribed DOT process· To facilitate & provide regular support to internal stake holders and circle teams for resolution of associated issues· Prepare and maintain up to date records/documentation at the Corporate Nodal Desk , Summons received from court in connection with CDR/SDR/CAF, Fortnightly letters of security agencies for reconciliation of monitoring requests, contact list Of Security Agencies· Good relations with Law Enforcement agencies (CBI, CID, IB, MHA, NCB, State Police etc) & other government departments -
Subject Matter Expert - Customer Experience ExeIbm Global Process Services Aug 2009 - Dec 2011Chandigarh, India· Identifying improvement areas and implementing adequate measures to maximize overall customer experiences.· Handling client and customer escalations on calls and e-mails.· Handling external client complaints, coordinating & preparing RCA.· Handling Team meetings to give feedback and process update to new employees
Sanjay Kashyap Skills
Sanjay Kashyap Education Details
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Operations Management And It -
Information Technology -
Operations & It
Frequently Asked Questions about Sanjay Kashyap
What company does Sanjay Kashyap work for?
Sanjay Kashyap works for Hdfc Bank
What is Sanjay Kashyap's role at the current company?
Sanjay Kashyap's current role is Senior Manager - Operations and Service Delivery.
What is Sanjay Kashyap's email address?
Sanjay Kashyap's email address is sk****@****ger.com
What schools did Sanjay Kashyap attend?
Sanjay Kashyap attended Lovely Professional University, Punjab Technical University, Lovely Professional University, Lovely Professional University.
What are some of Sanjay Kashyap's interests?
Sanjay Kashyap has interest in Travelling And Reading.
What skills is Sanjay Kashyap known for?
Sanjay Kashyap has skills like Telecommunications, Law Enforcement, Lawful Interception, Location Based Services, Customer Relationship Management, Service Delivery Management, Provisioning, Client Relations, Court Cases, Mis, Liasoning.
Who are Sanjay Kashyap's colleagues?
Sanjay Kashyap's colleagues are Neha Jain, Usha Jyothi M, Madhubala Gopalakrishnan, Priyanka Tripathi, Meetali Sapra, Sagar Ughade, Umesh Sharma.
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Sanjay Kashyap
Senior Manager- Corporate Finance | Financial Management | Cost Control | System Implementation | Sap S4 Hana Fi | Compliance & Reporting | Audit & Internal Control | Financial Planning & Analysis | Pl Management.New Delhi -
Sanjay kashyap
Associate Creative Director At Dentsu Creative | Ex Lowe Lintas | Ex Tbwa | Ex Cotract Advertising | Ex D&H BlurbDelhi, India2gmail.com, tbwaindia.com -
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