Sr. Manager Qa
Current Monitor customer complaints & customer score and initiate the actions to improve customer satisfaction Visit customer periodically/proactively to understand & review the current issues & new quality requirements. (Major Customers: John Deere, Kirloskar Oil Engine, Bharat Forge, Mahindra & Mahindra, MAM, TMA, ZF, Siemens, TVS, EATON, PMP-Italy, Duetz Spain.) Developing and maintaining quality world class system while developing employee efficiencies, Direction for quality in all manufacturing areas. Direction of the relevant quality engineers in areas of responsibility. Direction of the relevant inspectors in areas of responsibility. Playing a role in the plant annual objectives. To present Customer complaint analysis & action plan review at customer end. Prepare Process/IPO Audit plan & conduct audits. Conduct internal audits of IATF 16949, ISO 9001, ISO 14001 & OHSAS 18001 as per plan. Review inspection status of receiving inspection, in-process inspection & final Inspection. Preparation of monthly report for management review including FPY, CPPM, IPPM, SPPM, COPQ. Encouraging activities for new product development. Development of operators/inspectors through multi skill. Disposal of rejection material (supplier/process) on daily basis. Corrective & preventive actions on failures. Examine the needs for training and provide on the job training to departmental personnel. Simultaneously working towards quality improvement through Kaizen activities. Conducting continuous improvement projects through Six Sigma Projects Implementation of Poka-Yoke, Kaizens¸ 5'S