Sanjay Kumar Email & Phone Number

Noida Area, India

Provided technical support to clients via phone, email, and remote access. Configured workstations, networks, servers and printers for end users. Created user accounts and configured settings in Active Directory. Installed software applications as requested by customers. Diagnosed system malfunctions and provided troubleshooting assistance. Resolved network connectivity issues with routers and switches. Maintained an inventory of all IT equipment in the organization. Coordinated with vendors for repairs or replacement of defective equipment. Installed and supported desktop software titles and add-ons. Removed and replaced old hardware during routine upgrades and system repairs. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Referred major hardware or software problems or defective products to vendors or technicians for service.

Noida Area, India

Installed, configured, tested, and maintained operating systems, application software, and system management tools. Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions. Configured routers and switches according to organizational specifications. Troubleshot hardware issues and worked with service providers to facilitate repairs for end users. Maintained up-to-date case documentation for future reference. Managing and Administrating all user domains and accounts. Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configuration and maintenance. Designing IP addressing scheme using subnets Configuring Routers and Switches, Switch Configuration Installing Network Devices like Router, Switches, and Network Printer.

Ghaziabad

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.

Bachelor Of Arts (B.A.), Computer Science

Bachelor Of Arts (B.A.), Sociology, 60

Activities and Societies: full time student Avadh University Faizabad

Hardware & Networking, High School/Secondary Diplomas And Certificates

Bachelor Of Arts - Ba, Computer Engineering, A