Sanjay Kumar Email & Phone Number

Bengaluru, Ka, In

Sahibzada Ajit Singh Nagar, Punjab, India

Sahibzada Ajit Singh Nagar, Punjab, India

 A key team member in the process with more than 7 years of experience.  As a Trainer/Training Specialist, trained more than 50 medical graduates and experienced MTs to successfully take up the job of a medical scribe. As a Team Lead, managed a team of 20-25 Medical scribes working on various providers/doctors. Handled new implementations and made them go-live in shortest period of time. Perform random quality audit and grading of medical charts and provide one-on-one/group feedback. Received R&R for the above accomplishments, such as, Employee of the Month, Employee of the Quarter, as well as Employee of the Year.

Sahibzada Ajit Singh Nagar, Punjab, India

 Working one-on-one with US healthcare provider/physicians and assisting them for all their documentation/EHR needs. Create medical charts/notes in real-time based upon physician-patient interaction for every patient visit. Maintaining excellent Quality and TAT with highest client satisfaction. Scribed for one of the toughest and challenging physicians and commended several times by the provider.  Achieved “Doctor Approved” status on 2 providers. Trained 6 Medical Scribes and mentored them achieve the “DA” status on my primary doctor.

Chandigarh, India

 Actively involved in establishing operational objectives and defining strategies to achieve the organizational goals and business objectives. Evaluating the existing organization structure and processes with respect to the operations and quality and streamlining them to optimize the resources and capacity utilization. Established a system of performance monitoring for the production team with well defined Key Performance Indicators and to recognize and reward high performing members. Established well-structured training program to provide redundancy in case of absenteeism, improve the efficiency, productivity and quality of the existing employees. Established a system of testing and evaluation of new recruits to take on board high performers in the organization

Delhi, India

 Responsible for smooth workflow of transcription, workflow analysis and work allocation, shift planning and scheduling, performance appraisal of staff, costs/revenues, client interaction, service delivery and quality assurance. Ensured smooth functioning of Operations (24 x7x 365) and developed robust strategies to meet the targets within the defined SLAs. Identified resources requirements and accountable for planning and scheduling manpower as per 7 x 24 x 365. Coordinated with the Clients and team members in US to resolve process issues. Played an important role in increasing revenue and delivering profit through process improvements and cost rationalization measures. Introduced vendors and worked rigorously to open ways for outsourcing and successfully reducing the overall operational cost. Introduced innovations through implementing various production-quality related incentives schemes and boosted production capacity significantly.

Bangalore Urban, Karnataka, India

 Responsible for smooth workflow primarily focusing on production, quality, team management, counseling, and training. Involved in creating, updating, and maintaining departmental policies, procedures, and objectives. Involved in identifying and forecasting resource requirements and ensuring timely delivery of services to the Clients. Accountable for assigning tasks to the team members, evaluating work performance, and recommending measures for personnel motivation and career development. Reporting to Production Manager of all day-to-day operational activities.

Bangalore Urban, Karnataka, India

 Managed production floor activities single handedly with shift strength of more than 300. Prepared documentation for personnel evaluations, technical problems, summaries and statistical reports. Developed client profile manual for MTs/QAs/Leads to refer to for procedures/workflow Tracking the latest industry trends & developments and keeping abreast the same. Resolving client queries and understanding new processes, procedures and SLAs to be implemented.

Delhi, India

 Instrumental in setting up operations of the organization, Heartland, in Delhi. Actively involved in recruitment and training of more than1000 trainees across different centers of Heartland. Conducted 6 month training to the recruited trainees in Delhi, Kathmandu, & Bangalore. Visited providers of Heartland like IDS, Chandigarh / Himalayan Infotech, Kathmandu / Selectronics Ltd., New Delhi to oversee the training activities and guiding the support team in transition from training to production.

Noida, Uttar Pradesh, India

Mba, Healthcare Services Management

Ma, English Language And Literature, General

B.Ed., Education

Bachelor'S Degree, Science (Non-Medical)

High School/Secondary Diplomas And Certificates