Sanjay Kumar Email & Phone Number

Delhi, India

Handling Pan-India Customer Engagement Operations, Govt Relations, Business performance Management, Customer Experience Management

Gurgaon, India

Jaipur Area, India

We pioneered Weather Insurance in South Asia and are playing important role in profitable development and/or expansion of Agriculture Risk Market in India and other South Asian Countries.Weather Risk Limited, Ingen Technologies and Nature Fund together provide both frontline & backend solutions to mitigate and manage weather and climate risks for their.

Rajasthan, India

As a Cluster Head Through Project AHANA, Piramal Swasthya & Plan India is committed to directly benefiting pregnant mothers in the most marginalised communities of India by increasing the uptake of PPTCT services.PPTCT Programme will help build skills amongst peripheral health workers under the general health system in PPTCT services for increasing the.

Jaipur Area, India

• As an Assistant Manager- Operations @Piramal Udgam ensure top quality finance and accounting, Domestic & International Import & Export Business, Data Entry and Management, web services, call centre excellent services.
• Productivity & performance analysis - measuring productivity of the teams, and individual performance of the associates within the teams; including providing management reports on a daily… Show more As an Assistant.
• Productivity & performance analysis - measuring productivity of the teams, and individual performance of the associates within the teams; including providing management reports on a daily basis
• Project and Target Management– Lead task delegation & project implementation; set team targets, revised & reviewed them on a regular basis with the Team Leaders
• Continuous improvement - Work with customers to learn and implement new/pre-existing processes
• Quality assurance – Generating QC reports on a daily basis, identifying & eradicating loop holes and implementing solutions for high quality, carrying out spot checking of the work done by the QC team and also before.

Jaipur Area, India

Managed Emergency Response Center (ERC) Operations through inbound, outbound calling and ensure all emergency assistance for Rajasthan public as Police, Medical & Fire.

Gurgaon, India

Provided overall direction and motivation to the service team (30 Technical Support Associates & Care Team) to ensure that all KPIs are met, and procedures and processes that support operations excellence are implemented. Responsible for increasing productivity and efficiency. Other responsibilities included ensuring all SLA's specified by are met, proper.

Indore Area, India

Provided overall direction and motivation to the service team (30 Technical Support Experts) to ensure that all KPIs are met, and procedures and processes that support operations excellence are implemented. Responsible for increasing productivity and efficiency. Other responsibilities included ensuring all SLA's specified by are met, proper implementation.

Jaipur Area, India

My responsibilities were handling escalation calls, helping agents to achieve our KPIs, and ensuring customer retention and satisfaction.

Jaipur Area, India

Handled India's largest telecom inbound customer calls related Internet / PC connectivity and ensured customer retention and satisfaction.

Jaipur Area, India

Handled inbound customer calls and ensured customer retention and satisfaction.

Master'S Degree, Sociology

Bachelor'S Degree, B.Sc. Biotechnology