Sanjay Kumar Email & Phone Number

Delhi, India

Handling Pan-India Customer Engagement Operations, Govt Relations, Business performance Management, Customer Experience Management

Gurgaon, India

Jaipur Area, India

We pioneered Weather Insurance in South Asia and are playing important role in profitable development and/or expansion of Agriculture Risk Market in India and other South Asian Countries.Weather Risk Limited, Ingen Technologies and Nature Fund together provide both frontline & backend solutions to mitigate and manage weather and climate risks for their varied clients. Our Information Services and Instruments give opportunity to poorest as well richest to prevent or manage their… Show more We pioneered Weather Insurance in South Asia and are playing important role in profitable development and/or expansion of Agriculture Risk Market in India and other South Asian Countries.Weather Risk Limited, Ingen Technologies and Nature Fund together provide both frontline & backend solutions to mitigate and manage weather and climate risks for their varied clients. Our Information Services and Instruments give opportunity to poorest as well richest to prevent or manage their weather / climate risks profitably.We are on course to become largest provider of agriculture & weather risk management services in India and have growing interest in other developing weather markets in the world!Specialties: Weather & Price Risk Management, Weather Trading, Agriculture Information and Decision Support Systems, Weather Data, Automatic Weather Station and other Environmental Monitoring Devices. Show less

Rajasthan, India

As a Cluster Head Through Project AHANA, Piramal Swasthya & Plan India is committed to directly benefiting pregnant mothers in the most marginalised communities of India by increasing the uptake of PPTCT services.PPTCT Programme will help build skills amongst peripheral health workers under the general health system in PPTCT services for increasing the uptake in a sensitive manner and conduct outreach and follow up of HIV positive women and HIV exposed infants.

Jaipur Area, India

As an Assistant Manager- Operations @Piramal Udgam ensure top quality finance and accounting, Domestic & International Import & Export Business, Data Entry and Management, web services, call centre excellent services delivered in a timely and cost-effective manner at Piramal Udgam as below:• Productivity & performance analysis - measuring productivity of the teams, and individual performance of the associates within the teams; including providing management reports on a daily… Show more As an Assistant Manager- Operations @Piramal Udgam ensure top quality finance and accounting, Domestic & International Import & Export Business, Data Entry and Management, web services, call centre excellent services delivered in a timely and cost-effective manner at Piramal Udgam as below:• Productivity & performance analysis - measuring productivity of the teams, and individual performance of the associates within the teams; including providing management reports on a daily basis• Project and Target Management– Lead task delegation & project implementation; set team targets, revised & reviewed them on a regular basis with the Team Leaders• Continuous improvement - Work with customers to learn and implement new/pre-existing processes• Quality assurance – Generating QC reports on a daily basis, identifying & eradicating loop holes and implementing solutions for high quality, carrying out spot checking of the work done by the QC team and also before uploading to the client’s server/submitting the final work• People Management - Oversee overall training for new recruits; manage recruiting decisions and leave and attendance data management• Ensured data security best practices were followed by the team• Maintained MIS for all client related data, and share the data with client as per requirement. Show less

Jaipur Area, India

Managed Emergency Response Center (ERC) Operations through inbound, outbound calling and ensure all emergency assistance for Rajasthan public as Police, Medical & Fire.

Gurgaon, India

Provided overall direction and motivation to the service team (30 Technical Support Associates & Care Team) to ensure that all KPIs are met, and procedures and processes that support operations excellence are implemented. Responsible for increasing productivity and efficiency. Other responsibilities included ensuring all SLA's specified by are met, proper implementation of policies set by the organization, R&R and appraisals, financial performance, and ensuring all quality standards are met.

Indore Area, India

Provided overall direction and motivation to the service team (30 Technical Support Experts) to ensure that all KPIs are met, and procedures and processes that support operations excellence are implemented. Responsible for increasing productivity and efficiency. Other responsibilities included ensuring all SLA's specified by are met, proper implementation of policies set by the organization(TOPS), R&R and appraisals, financial performance, and ensuring all quality standards are met.

Jaipur Area, India

My responsibilities were handling escalation calls, helping agents to achieve our KPIs, and ensuring customer retention and satisfaction.

Jaipur Area, India

Handled India's largest telecom inbound customer calls related Internet / PC connectivity and ensured customer retention and satisfaction.

Jaipur Area, India

Handled inbound customer calls and ensured customer retention and satisfaction.

Master'S Degree, Sociology

Bachelor'S Degree, B.Sc. Biotechnology