Sanjay Kumar Gupta Email & Phone Number

Dhanbad, Jh, In

Dhanbad, Jharkhand, India

India

Key Result Areas in Services:• Managing the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to customer.• Achieving repeat business and customer loyalty by ensuring highest quality repairs and problem solving with customer on technical issues.• Encouraging customers for preventive maintenance service to keep their vehicle running at peak performance.• Ensuring timely delivery and technical support to satisfy the customer needs & demands with respect to after sales services.• Gathering product feedback given regularly at Head Office to improve product quality.• Monitoring post service activities like follow up with customers, service reminders.• Developing and ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery and standard service quality norms.• Improving CSI Score through Service Process Audit & taking corrective action to improve service standards at workshop.• Working on site audit and improvement.Key Result Areas in Vehicle Assembly & End of Line Production:• Set up the Assembly, Test & Finish, and Load Body & Repair Process• Line Balancing as per required takt.• Coordinated with the Logistic Department, Finance Department, HR Department & Other Department regarding various issues.• Arranged daily meetings with supervisor to discuss previous day’s achievements and today's goals• Achieved direct run of vehicle to 95% as per given target.• Fulfilled 100% production target of vehicle.• Monitored Product Audit – audited the vehicle weekly as per SCIM (Scania Checking Instruction Manual)• Introduced new model on assembly line.• Identified the training needs, manpower planning & recruitment.• Implemented Load Body in Fully Build Vehicle (Tipper Body) Assembly Process & Reduce Time.• Led weekly meetings with management discussing safety, quality and production.

India

Key Result Area:• Support ME Department for Installing &Commissioning of Testing Equipment in Test & Finish Area & Chassis Assembly Area.• Setting systems & procedure for a Green Field Plant for seamless Assembly operations.• Finalization of Tools, Fixture, Logistic Layout & Timing for fitment of component as per laid down procedure.• Line Balancing as per required Takt.• Monitoring Tracking and countermeasures of line losses the focused improvement projects.• Maintaining 5’s to Ensure World class Housekeeping In the Shop Floor• Ensuring Zero defect vehicle Analyzing the defects & counter-measures of the problems through QC tools, PDCA, counter-measures effectiveness and verification.• Contributing in the preparation of Visual control on shop Floor by preparing process sheets, work standard sheets, standard operating procedure sheets, quality check sheets to meet desired quality level.• Monitoring and controlling Overall Manufacturing Conversion cost by reducing Manpower Cost, Consumable cost, Rejection cost and Improving Overall Equipment efficiency.• Ensuring smooth process flow by showcasing effective coordination with other supporting departments.• Extending support in conducting process/product audits on Gemba as per the defined frequency; conducting grievance & safety meeting.

Rajasthan, India

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

Bachelor'S Degree, Mechanical Engineering (Through Distance Learning)

Diploma In Mechanical Engineering, Mechanical Engineering, 57.31

High School, Pcm, 62.4