Sanjay Kumar S Email and Phone Number

• Developed and implemented PowerShell scripts to automate daily tasks and reduce IT tech time, resulting in increased productivity and efficiency.• Utilized various tools to diagnose and resolve critical issues, ensuring minimal downtime and optimal system performance.• Installed and upgraded software and configuration settings without user intervention, streamlining the process and reducing the need for manual intervention.• Tested applications and settings before global deployment from MECM or Intune, ensuring seamless and successful deployments.• Actively remediated vulnerabilities on global Windows hosts using MECM, maintaining a secure environment.• Provided guidance and support to other teams on issues related to security and vulnerability, demonstrating expertise and leadership in the field.• Analyzed logs and performed R&D to identify the root cause of issues, applying timely fixes to remediate and resolve problems.• Assisted in deploying policies via JAMF for Mac OS devices, ensuring compliance and consistency across the organization.• Analyzed misrouted or escalated tickets and provided feedback to support engineers, improving the ticket resolution process and enhancing customer satisfaction.Skills: Windows Powershell · Threat & Vulnerability Management · Microsoft Endpoint Configuration Manager (MECM / SCCM) · Microsoft Intune · Windows · JAMF · Group Policy · Mac · Nexthink

• Developed powershell scripts, to assist IT techs globally, to complete daily tasks and reduce time.• Developed and maintained comprehensive documentation to streamline the troubleshooting process and enable efficient resolution of user issues.• Diagnosis and solving critical issues. Installing and upgrading software and configuration settings without user intervention, using various tools.• Testing applications and settings before global deployment from MECM or Intune.• Analyze the misrouted or escalated tickets and provide feedback to the support engineers.• Collaborated with cross-functional teams to share knowledge, identify, and improve security and remediate vulnerability for enhanced technical support delivery.• Maintained up-to-date knowledge base articles of industry trends and emerging issues to provide relevant and current support to end users.• Conducted remote and on-site training sessions for techs to promote self-sufficiency and enhance overall system performance.Skills: Windows Powershell · Microsoft Deployment Toolkit (MDT) · Threat & Vulnerability Management · Microsoft Endpoint Configuration Manager (MECM / SCCM) · Microsoft Intune · System Administration · Windows · JAMF · Group Policy · Mac

• Led a team to achieve productive work through effective guidance and support.• Resolved escalated issues in a timely and satisfactory manner for both internal and external users.• Provided technical assistance to end-users for hardware, software, and Intune-related issues.• Assisted in troubleshooting and resolving technical issues to ensure optimal system performance and user satisfaction.• Collaborated with cross-functional teams to deliver high-quality solutions and support to end-users.Skills: IT Hardware Support · System Administration · OS Imaging · Windows · Powershell · Technical Support · Microsoft Intune

• Troubleshoot technical issues and provide appropriate solutions to customers.• Collaborate with cross-functional teams to ensure customer satisfaction.• Proactively identify and escalate customer issues to appropriate teams.• Possess exceptional communication and problem-solving skills.Skills: IT Hardware / Software Support · OS Imaging · Windows · Technical Support

• Expert in PHP and MySqli scripting, with a proven track record of delivering custom solutions tailored to client requirements.• Acted as a trusted liaison between clients and the development team, attending meetings to gather, clarify, and share client feedback, fostering strong relationships and ensuring project success.• Demonstrated ability to prioritize and allocate resources effectively, resulting in timely completion of projects and consistent customer satisfaction.• Skilled in reviewing and debugging code to ensure optimal functionality and adherence to best practices.• Consistently delivered projects on-time, while maintaining high quality standards and exceeding client expectations.Skills: Java · PHP · SQL · MySqli