Sanjay Kumar Thakur Email & Phone Number

Sugar Land, Tx, Us

Chattanooga, Tn, Us

In a highly visible, senior executive role, I identify, design, and execute COEs and digital transformation efforts to achieve the organization’s goals. I accelerate technology priorities to markedly improve operational efficiencies and customer satisfaction while simultaneously supporting revenue growth. I leverage innate influence and interpersonal skills to influence at every level, impart digital knowledge, develop top talent, and deliver on strategic roadmaps.Most notably, I:• Collaborate across the enterprise to understand pain points, team structures, and the customer journey, gathering information to generate recommendations to senior leadership that are met with approval. Developed a digitally savvy team, building talent and capability to serve as the driving force behind digital transformation efforts. • Reduced billing and claims processing time by delivering a platform to streamline claim processes using advanced AI/ML Models and ICR/OCR technology. • Enhanced the digital customer experience, creating a Digital Communication Strategy and leading a complete transformation of the contact and service centers by creating a Unified Communication Platform. • Directed Automation and Content & Communicaiton efforts for “Unum Total Leave,” an integrated SaaS platform that incorporates cutting-edge digital, AI, and cloud-based technologies to manage a top-tier leave and absence management initiative• Drive innovation and simplifying technology solutions, including an enterprise strategy to reduce printing through digital adoption, automated payment, and e-delivery • Maintain a keen vision of emerging trends by evaluating the external environment, positioning the organization as an industry leader in a highly competitive landscape.• Develop, monitor, and evaluate internal KPIs, defining customer journeys aligned with strategic organizational goals.

Houston, Texas, Us

I provided strategic vision, leadership, and direction, overseeing the development and launch of innovative and enhanced enterprise-wide technology capabilities. I built robust cross-functional relationships and partnered with key stakeholders to promote increased digital literacy within the enterprise and positively affect change within a matrixed environment. I also served as a change agent, championing organizational goals and objectives as well as a customer-centric mindset to drive growth.Achievements include:• Developed and executed the “Dynamic Dispatch” route optimization project, enabling mobile applications in 25k trucks and integrating with web portal and call centers to improve operational efficiencies and offer real-time updates. • Led workshops and training to promote enterprise-wide adoption of the “Dynamic Dispatch” initiative, applying change management tactics to encourage usage and integration across all 25k drivers.• Comprehended business needs and established an innovative ERP system to support the $1.5B recycling business. Successfully unified information from 130 material recovery facilities, shipping/trucking companies, brokers, and additional external stakeholders to dynamically react to market changes and identify growth opportunities while propelling sustainability.• Delivered a high-quality “Order-To-Cash” initiative, reducing cycle time from sales to invoicing• Established and oversaw the development of two delivery centers in India

London, Gb

I designed and delivered technology initiatives at scale, focused on achieving business objectives. I produced outstanding work within tight timeframes and ongoing change with a demonstrated track record of delivering innovative, high-quality solutions on time and within budget.Highlights include:• Served as a trusted advisor and partner to the business, listening deeply to all stakeholders to effectively drive organic culture shifts surrounding technology initiatives. • Established and implemented an order to cash system across North America and Europe, ensuring all franchises operated using the same technology, platform, and standard processes to achieve business outcomes. Managed the entire project through the lifecycle, exceeding expectations.

Dublin 2, Ie

I served as a consultant for various Fortune 500 companies, driving transformational change and delivering cutting-edge technology projects across numerous industries. I honed my ability to assess and identify issues quickly and provide recommendations with actionable roadmaps. Clients included technology-advanced companies such as BestBuy and Disney. I championed a digital transformation project for Disney in 2008, focused on digitizing children’s books and developing an online, interactive portal for children.

Houston, Texas, Us

Houston, Texas, Us

Gurgaon, Haryana, In

Lead Architect and Team Lead for Custom J2EE based CRM application.

J2EE Instructor

Master Of Business Administration (M.B.A.)

Certificate Of Excellence In Digital Strategy, Chief Digital Officer Program

Pgp In Artificial Intelligence And Machine Learning

Bachelor Of Engineering - Be, Mechanical Engineering