Performance driven professional with nearly 25 years of solid experience in IT operation management, service delivery, program/project management, service management, process improvement, leading transition/transformation initiatives, architecture/solutioning, consulting, vendor management, account management, manpower leadership. Global exposure working with various cultures and geographies - APAC, EMEA, US & Canada. PMP, Agile & ITIL practitioner.Business SkillsEffective & Accountable in high profile executive roles -"Running IT like a business" with result oriented execution & commercial approach to grow revenue base & improve margins. Conceptualized plans in support of corporate objectives. Communicate & connect with people and organizational objectives. Designed & implemented resilient/contingent business continuity plans to ensure uninterrupted and smooth business operations.Strategy & Development specialist -Excellent track record of planning & managing profit center operations having direct bearing on service quality, increasing efficiency, cost reduction & control. Achieved a consistent system of new/amended policies, standards and work practices through the integrated definition, planning , assured delivery, decision making, and managing change. Consistent record of delivering results in growth, revenue, operational efficiencies & customer service -Adept in conceptualizing & implementing competitive strategies towards the achievement of revenue & profitability targets. Customer service approach with ownership & skills in addressing client priorities & resolving escalations within prescribed TATs & SLAs thereby attaining customer delight and high compliance scores.Respect & leverage human capital -Motivated, mentored & led talented professionals. Expertized in building and motivating teams. Innovative & result driven managers focused on achieving exceptional results in highly competitive environment that demands continuous improvement.