Key Responsibilities: In my current role at LoadShare Networks, I serve as the Senior Manager Warehouse Operations. This position is based in Patna, Bihar, India. I have been in this role for the past 2 months and have been instrumental in leading and executing the company's warehousing LOB.Skills and Achievements:Managing Regional Forwad Mid Mile & RTO Processing Sorting center for Meesho in Patna with BAU capacity of 80K Plus shipments per day in BAU & 1.2K Shipments in peak. WIth 2 Direct Reportee & managing 320+ blue color Associate.Coordinating with client for day to day esclation related to NLH & RLH for effective supply chain. Focusing on IPP for cost measure,

Key Responsibilities: In my current role at LoadShare Networks, I serve as the Senior Manager KAM. This position is based in Noida, Uttar Pradesh, India. I have been in this role for the past 1.1 yrs and have been instrumental in leading and executing the company's regional operations strategy.Skills and Achievements:My main area of expertise in this role is in business strategy. I am responsible for overseeing SDD/NDD Clients, which includes various aspects such as Last Mile Delivery and customer service. My contribution to LoadShare Networks has been significant, and my work aligns with my skills in business strategy, particularly in the realm of KAM.

Key Responsibilities: In my previous role at LoadShare Networks, I served in the capacity of regional operations. This role was based in Patna, Bihar, India, and i dedicated a commendable 3 years and 2 months to it. My primary responsibilities included driving the B2C business for LoadShare Networks in the assigned region. This entailed overseeing last-mile delivery and first-mile logistics, with a strong focus on ensuring positive service quality, efficient capacity planning and utilization, and the financial performance of regional branches. I managed a substantial team of over 300 blue-collar executives, both on the company's payroll and off-roll employees.Projects and Achievements:During my tenure in this position, I was involved in several noteworthy projects. Notably, was part of setting up the Meesho Sort center in Patna, which was a crucial addition to LoadShare Networks' infrastructure. Additionally, played a key role in the Flipkart Flex RTO Hub Operations, which involved sorting RL Packets for further connectivity to a central hub in a span of three months. My accomplishments in this role underscore expertise in team building, business strategy, and channel partner development.

Key Responsibilities:My tenure at YASCOM spanned over three years, during which I held the position of Senior Manager Last Mile Delivery, operating out of Patna, Bihar, India. YASCOM is a third-party logistics service partner associated with leading e-commerce companies in India, both through direct and indirect models. In this role, my responsibilities encompassed a wide array of operational aspects, especially in the B2C and B2B service domains.Key Achievements:Key achievements in this role were centered on managing the operations of 25 operating units spread across three states. You were responsible for the efficient operation of B2C and LMD services. You managed to significantly increase B2C e-commerce delivery capacity from 300 packets per day to an impressive 6100 packets per day. maintaining delivery efficiency at an impressive level above 85%, with on-time delivery attempts consistently exceeding 90%. Leading a team of more than 200 members, which included delivery staff, you excelled in handling complaints and resolving issues within stipulated time frames. Moreover, you exhibited exceptional accountability for profit and loss at both the state and station levels. Your role at YASCOM underscored your proficiency in business strategy, which was a key factor in your success.

Key Responsibilities:My role at STel Pvt Ltd involved heading the service operations department. This position was based in the Patna Area, India. In this role, i was responsible for overseeing the end-to-end CAF (Customer Application Form) operation for both prepaid and postpaid services in the B&J Circle. Consistently achieved a remarkable 95% success rate against the target of 90%. Additionally, ensured that regulatory compliance, as set by the TERM Cell, was adhered to, consistently achieving audit scores exceeding 95%.Key Achievements:Notably, I excelled in U&R (Usage and Retention) activities for controlling zero usage post-90 days of activation, achieving an impressive 42% against a target of 15%. Played a pivotal role in creating the BEAT plan/book for all CAF pick-up agents handled by vendors (ONICRA and NSB BPO). Furthermore, i successfully oversaw the ramp-up of the call center from 35 agents to over 300 agents within a short span of one month. My role also involved managing strategic call center partners such as TechM and Kochar in Kolkata, as well as Air voice in Patna. Contributed to the creation of the CRM workflow for Bihar Circle's pre-launch activities and facilitated the rollout of the trade-onboarding process for distributors and retailers. My role also included overseeing the Project DOMINO resolution within 30 minutes for Platinum Customers. My accomplishments in this position highlighted your expertise in customer experience.

Key Responsibilities:Held the position of Head Retail & After Sales. This role was based in the Patna Area, India. As a part of the leadership team, my major responsibility was to enhance the brand's presence in both urban and rural markets. Focused on ensuring customer satisfaction with MTS-branded devices and data cards. My responsibilities included managing walk-in complaint management to improve customer satisfaction with handset devices and data cards. I formulated strategies to drive revenue growth by implementing customer loyalty programs tailored to the local market. Additionally, oversaw the upgrade of handsets and data cards from 1x to 3x, ensuring the quality, hygiene, and training standards of stores met the company's expectations.Key Achievements:My tenure in this role was marked by achievements that demonstrated my commitment to enhancing customer experience. Contributed to improving brand penetration in various markets, and my strategies aimed at higher revenue growth proved successful. The emphasis on customer loyalty programs, along with device and data card upgrades, was a testament to your skills in customer experience.

Key Responsibilities:My role as an Assistant Manager at Aegis BPO in Gurgaon, India, was significant. I managed a team of 225 customer service representatives (CSRs) and 12 team leads. My responsibilities included overseeing recruitment, attrition, and absenteeism. Played a crucial role in ensuring the team's training needs were met and that motivation levels were maintained as per the required specifications. Additionally, reviewing MIS reports and provided suggestions for corrective actions, where necessary. Was responsible for the profitability of the process and actively managed client expectations to ensure service delivery met expectations. My role also involved conducting weekly and monthly reviews at the client's location, highlighting issues for resolution based on the voice of the customer (VOC) gathered from inbound calls. Your contributions showcased your skills in customer experience.

Key Responsibilities:In your role as Head Franchisee at Aircel, you were responsible for handling 36 franchisee stores across the Bihar Circle. Additionally, you managed the handset operations of the state, collaborating with vendors such as Nokia and Benq. Ensuring the quality and audits of retail store operations in the state was also part of your responsibilities. You played a critical role in ensuring statutory compliance regarding CAF collection from cell city and the execution of address verification by outsourced agencies. Furthermore, you ensured the availability of merchandising items related to product documents and captured queries, requests, and complaints from retail stores across the state. Maintaining high standards of hospitality and hygiene across the stores, in line with company standards, was a vital aspect of your role. You coordinated with the IT team to maintain connectivity across the retail stores. Your role was deeply rooted in enhancing customer experience.

Key Responsibilities: As a Team Leader at Reliance BPO, you managed a team of 25 customer service representatives (CSRs) from diverse cultural backgrounds. Your role involved conducting agent feedback sessions based on their performance management system (PMS) reports. Represented (MPO) in Circle Meets and facilitated communication between the contact center and field services to bridge any gaps. Your contribution included devising new methods and implementing strategies to reduce average handling time (AHT) and improve the quality of the entire circle's operations. You ensured compliance with COPC (Customer Operations Performance Center) standards within the circle. Your role extended to overseeing Cluster 4 Web World and 20 Expresses, managing handset operations through service centers, and organizing handset service camps for the cluster. Additionally, you were responsible for maintaining the quality and conducting audits of retail stores in the cluster. Your role at Reliance BPO was firmly rooted in enhancing customer experience.