NOKIA WAN GDC TEAM

As a part of US team, my responsibility is to provide support to ISPs all over the world for all switching&routing platforms and also NX- switches.The daily activities include: Working upon the cases as per their priority. Understanding the problem at hand which sometimes means investigating big/complex setups and providing them a break fix to avoid disruption in network services. Capture all the required logs which involve understanding of the devices from architecture point of view and thorough knowledge of technology involved, and provide root cause and permanent fix for the issues. Actively participate in knowledge sharing sessions within team. Work together with advanced teams (development, escalation etc) to provide best solution to the customer and file bugs for new unknown issues. Re-create complex issues in lab, which involve replicating customer’s traffic in the lab. advance support team, only handles premium customers like AT&T,Facebook, , Microsoft, Amazon, YAHOO, IBM, ebay, Bell System,etc.