Sanjay Parmar Email and Phone Number

The role is a challenging blend of training and first line support for a large user base. Whether it’s offering training for new starters or giving established users a new insight into systems they've been using for years the training needs to be flexible to suit all levels and targeted to be relevant to a diverse range of roles.The role also offers first line support that covers a wide range of accountabilities, from helping people obtain the result they want from the supported… Show more The role is a challenging blend of training and first line support for a large user base. Whether it’s offering training for new starters or giving established users a new insight into systems they've been using for years the training needs to be flexible to suit all levels and targeted to be relevant to a diverse range of roles.The role also offers first line support that covers a wide range of accountabilities, from helping people obtain the result they want from the supported packages to troubleshooting and issue resolution, acting as a buffer between the user group and the IT Support function, whilst also identifying areas for system improvement and training needs.The supported packages are a range of business intelligence tools (including Microstrategy, Business Objects and Infoview) reporting on sales and stock movements within the organisation.Although not part of the original role remit, my strong background in MS Office training has resulted in the role expanding to encompass MS Office training, offering courses and advice on MS Office packages across several versions. Show less

Comprehensive training needs analysisIdentify each specific role and create an IT skill set for each Conduct gap analysis Deliver training based on the results of the analysisDesign and deliver learning interventions as requiredLiaise with IT, HR and department heads to identify and direct ongoing trainingDevelop PDP’sDevelop and maintained online resources and knowledge baseProject managed software implementations Cost and arranged external training as… Show more Comprehensive training needs analysisIdentify each specific role and create an IT skill set for each Conduct gap analysis Deliver training based on the results of the analysisDesign and deliver learning interventions as requiredLiaise with IT, HR and department heads to identify and direct ongoing trainingDevelop PDP’sDevelop and maintained online resources and knowledge baseProject managed software implementations Cost and arranged external training as requiredKey successes:- a complete overhaul of the customer contact centre (technical, systems, processes and soft skills)- and the development of a standard induction process for the organisation ensuring that all new employees are inducted in a consistent (and relevant) manner- implementation of MS Office 2007 (from MS Office 2003)- proof of concept for upcoming Windows 7 implementation Show less

Knowledge Author Designed and developed distance learning system-Utilised CD-ROM and Internet as delivery mechanism for training and development-Reached over 2000 staff both domestic and international-Covered a wide range of subject material from soft skills to technical material-Liaised with “subject experts” to ensure accuracy and quality was maintained-Created help manuals for “non-technical” users as alternative to e-learning optionLearning &… Show more Knowledge Author Designed and developed distance learning system-Utilised CD-ROM and Internet as delivery mechanism for training and development-Reached over 2000 staff both domestic and international-Covered a wide range of subject material from soft skills to technical material-Liaised with “subject experts” to ensure accuracy and quality was maintained-Created help manuals for “non-technical” users as alternative to e-learning optionLearning & Development Rolled out progressive development for office and management -Created and maintained an induction process for non-operational staff-Introduction to IT Systems-Introduction to Company Policies; Culture and Values-Assisted in writing and delivery of soft skills courses as part of Management Development programmeIT Trainer Delivered a range of IT training as required to meet business needs-MS Office (Excel/ Word/ PowerPoint)-Lotus Notes (email and scheduling client)-General MS Windows-Liaise with external training suppliers -Identify, source and cost external courses as required Show less