Sanjay Sachdeva Email & Phone Number

Bangalore Urban, Karnataka, India

Setting up the department from the scratch, Strategic planning, execution, planning, and control.Leading end-to-end life cycle of new tools, technologies and, capabilities in the best interest of the business.

Bangalore, India

Strategic planning, incubation, launch, and transitioning of a new line of business.Contact Center Management- Managing a team of 2500 members.

Gurgaon, India

Contact Center Management- Managing a team of 150 members’ and deliver high-level efficiency through controlling, monitoring & reviewing daily operations.Process Improvement - Distillation of data into insights and action plans to improve overall efficacy. Root cause analysis of customer satisfaction feedback data from surveys and other sources. Work with.

Gurgaon, India

Concierge Service & Order Management – Responsible for end to end pre-and post-sale support. Order processing from operational, logistics and concierge service, reconciliation of accounts apart from liaisoning with all departments, etc. to provide a great customer experience.Strategic Alliance and Business Development - Developed strategic partnerships to.

Operations and Order Management: Handled a team of 250 associates (inbound and outbound call centre) involved in sales, order processing, complaints, quality, refunds etc. Enhance FTR (First time right) resolution from Call centre, managed customer loyalty and retention (repeat customers) by running promotions, discounts, and engagement programs.Vendor.

 Develop a team of 22 associates. Responsible for creating Standard Operating Procedures (SOP) for different processes. Liaise with Clients to understand their needs and map processes. Ensure meeting of performance standards and SLAs required by the client.

Gurgaon, India

 Training on all aspects of British and Australian Culture, Customer Service, Consumer Behaviour, Voice Quality and Effective Call handling skills/telephone etiquettes. Creating new strategies for enhancing customer-handling skills and increasing agent productivity. Implementation of effective coaching and feedback on Conflict Management, Time.