Sanjay Samad

Sanjay Samad Email and Phone Number

Customer Service Specialist
Sanjay Samad's Location
New Delhi, Delhi, India, India
About Sanjay Samad

Sanjay Samad is a Customer Service Specialist.

Sanjay Samad's Current Company Details

Customer Service Specialist
Sanjay Samad Work Experience Details
  • Concentrix Limited Company
    Senior Subject Matter Expert
    Concentrix Limited Company Sep 2021 - Feb 2023
    Delhi, India
  • Concentrix Daksh Pvt Ltd
    Sr. Sme (Subject Matter Expert)
    Concentrix Daksh Pvt Ltd Sep 2021 - Feb 2023
    Excellent organizational skills, capable of managing multiple tasks in a fast paced environment.Experience in supervising, training and mentoring new staff to improve service delivery and also contributing to their professional growth and development.Conducted team huddles on daily basis to provide process updates and also take input on daily difficulties faced by agents.Provided reporting for forecast analysis and ad-hoc reporting in support of decision making.Conducted regular reviews of contacts and identified areas of improvement which assisted agents with their performance.Collected, arranged and input information into database system.Maintained database systems to track and analyze operational data.
  • Concentrix Daksh Pvt Ltd
    Sr. Representative
    Concentrix Daksh Pvt Ltd Feb 2020 - Sep 2021
    Worked as blended agent during operational requirement.Handled and resolved customer’s complaints while working in different LOBs i.e. chat, voice, email and back office.Managed chats on dual concurrency.
  • Concentrix
    Senior Subject Matter Expert
    Concentrix Sep 2021 - Feb 2023
    Gurugram, Haryana, India
    Team supervision, Reporting, Ad-hoc, Problem Solving, Effective Communication.

Sanjay Samad Education Details

  • Delhi Public School, R.K. Puram, New Delhi
    Delhi Public School, R.K. Puram, New Delhi
    C.B.S.E. Board
  • Delhi Public School, R.K. Puram, New Delhi
    Delhi Public School, R.K. Puram, New Delhi
    C.B.S.E. Board
  • Ymca, New Delhi
    Ymca, New Delhi
    Office Management

Frequently Asked Questions about Sanjay Samad

What is Sanjay Samad's role at the current company?

Sanjay Samad's current role is Customer Service Specialist.

What schools did Sanjay Samad attend?

Sanjay Samad attended Delhi Public School (Dps), Delhi Public School, R.k. Puram, New Delhi, Delhi Public School, R.k. Puram, New Delhi, Ymca, New Delhi.

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