Sanjay Sarda Email and Phone Number

Solution Architect with in-depth knowledge and implementation experience in SAP/Sinch Contact Centre architecture & development. Being a Techno-Functional consultant for 12 years, my expertise includes mapping business process to solution & recommending industry-wide best practices. I've worked on different aspects of the project like analysis, design, development, delivery, effort estimation, coordination, pre-sales, support as well as multiple implementation, rollout and support projects activities.Domain aka Functional Skills:• SAP CCtr End to End Implementation• Sinch ChatLayer AI - Bot Implementation • Design solution and strategy to deliver in the exact arena of time.Technical Skills:• SAP/Sinch Contact Center• SAP/Sinch Chat-Layer Build• VXML & Python IVR Programming• Integration with SAP/Non-SAP Services• Exceptional communication skillsAchievements• SAP Service Cloud – Dec 2022• SAP Contact Center L3 – Jun 2014• Contact Center Training – Nov 2013• Received Star Performer from client, Agilent Technologies in 2016. • Awarded Outstanding employee (O2) in O Infinity Event 2016.