 Welcoming customers to the shop and ensuring they receive satisfactory treatment. Guiding customers as they carried out shopping. Receiving and dealing with all customer queries and complaints. Presenting and demonstrating the value of products and services to prospectivebuyers. Handle customer issues, resolution and communicate escalated issues with Line manager. Ensuring shop shelves are properly stocked with the items needed by customers. Carrying out stock taking. Creating and maintaining customer call logs.

 Provided world class customer service by using people skills to build quality relationship with customers, prioritize customer requests, recommend alternate options to customers, and communicate sales within store. Maintaining Customer database and daily sales report.  Maintained the sales floor and presentation standards, and upheld the company's brand. Held knowledge of store's daily sales plans and conversion rates to push and reach the store's goals. Ensuring the visual presentation is as per brand guidelines. Operated a cash register for cash and credit card transaction. Resolved all customer complaints in a professional manner while prioritizingthe customer satisfaction.