Yellow.ai is the world’s leading conversational AI platform for enterprises, as recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2.Trusted by more than a 1000 enterprises worldwide like Asian Development Bank, Domino’s, Schlumberger, Sephora, PepsiCo and BMW, Yellow.ai brings the best of AI and human intelligence together, to automate 2B+ conversations per quarter with over 97% intent accuracy.Yellow.ai is first-to-market in the enterprise conversational AI space to eliminate the need for NLP model training, allowing enterprises to go live within minutes instead of months, while delivering a connected experience across 35+ channels and 135+ languages in real-time.

Contact Centre & Customer Experience Solutions at Connex One Omnichannel | Customer Engagement | SaaS | Speech Analytics | Gamification | Increasing Productivity| AI

Role and Responsibilities:●Qualified prospectsto enhance sales conversion rates and identified future salesopportunities.●Managed daily customer interactions, sales calls, and account management tasks,optimising sales team efficiency.●Expanded client networks, fostering new business opportunities and driving revenuegrowth.●Delivered compelling sales presentations, effectively communicating product quality andmarket advantages to potential clients.●Generated new leads and maximised revenue opportunities.●Collaborated with internal and external teams to implement marketing strategies atnational, regional, and sector-specific levels.●Cultivated long-term customer relationships, securing referrals from existing clients.●Reviewed and approved profitable customer contract terms in collaboration withmanagement.●Oversaw client relationships from initial sales stages through to post-sales support.●Partnered with internal teams to identify, present, and close opportunities with newclients.●Developed strong relationships with key organisations and professionals to support futurebusiness growth.●Updated CRM software with contract records, renewal timeframes, and customer details.Key Accomplishment:●Successfully secured a £2.2 million Total Contract Value (TCV) deal with one of thelargest mobile retailvendors in EMEA, overcoming challenges in a complex sales cycle.

Role and Responsibilities:●Cultivated and fortified relationships with both new and existing accounts,strategicallydriving revenue growth and exceeding set targets.●Explored new business opportunities by establishing robust networks and engagingpotential buyers, while consistently reaching and surpassing monthly quotas.●Demonstrated the value and features of services and products to potential clients,delivering professional sales presentations with a creative approach to highlight productquality and market advantages.●Maintained positive and profitable client relationships through effective communication,ensuring customer satisfaction and generating referrals from existing clients.●Qualified prospects to identify future sales possibilities and enhance conversion efforts,contributing to the overall efficiency of the sales team.Sanjay Sharma LinkedIn.docx●Managed client relationships throughout the entire sales process, from initial stages topost-sales, ensuring a seamless experience for customers.●Partnered with internal teams to identify, present, and close opportunities with newclients, aligning with business objectives.●Collaborated with management to review customer contract terms, ensuring profitabilityand mutual benefit.●Updated CRM software with accurate contract records, renewal timeframes, andcustomer details, contributing to organised and efficient data management.●Memorised and communicated the detailed product portfolio, customising features andbenefits to align with customer needs and preferences.Key Accomplishments:●Consistently ranked within the top 1% of sales performers for an impressive 15-yearduration, attaining every Presidents Club and Sales incentive offered during my tenure at8x8.●Successfully closed some of the most substantial global deals in UCaaS and CCaaS,contributing significantly to the growth and success of the EMEA region, which emergedas the best-performing region.