Work Area : Deployment, On-boarding, Product training & support to our client's, Technical Support for hardware as well as software , Presentation & Demonstration of product, Knowing Customer need from field to increase productivityCRM & Pre/Post Sales : Customer handling, Follow ups for productivity, Creating need & awareness for Health care digitization to customers Create and maintain quarterly reports for analysis of productivityManage product engineering and… Show more Work Area : Deployment, On-boarding, Product training & support to our client's, Technical Support for hardware as well as software , Presentation & Demonstration of product, Knowing Customer need from field to increase productivityCRM & Pre/Post Sales : Customer handling, Follow ups for productivity, Creating need & awareness for Health care digitization to customers Create and maintain quarterly reports for analysis of productivityManage product engineering and development process. Co-ordination with engineering to develop features as per customer need. Achievement : Developed new task management process that increased productivity 25% Show less

1. Major Activity : My responsibilities was to correspondence with Singapore(Corporate Office) team to resolve Bugs, New Feature request received from client site or our technical sales person.2. CRM & Post Sales : I was handling distributor level meeting to demonstrate our product to distributor. Like the USP's of product, Complete product specifications. Resolving query of filed sales person.Another role was to give customer support through remote tool, mail and call support for… Show more 1. Major Activity : My responsibilities was to correspondence with Singapore(Corporate Office) team to resolve Bugs, New Feature request received from client site or our technical sales person.2. CRM & Post Sales : I was handling distributor level meeting to demonstrate our product to distributor. Like the USP's of product, Complete product specifications. Resolving query of filed sales person.Another role was to give customer support through remote tool, mail and call support for SecureAPlus Ultima10X (Which is an Antimalware upgraded version of antivirus latest launched in india). Show less

1. DM System is a Service Provider in the industry of IT. It provides IT solution in term of hardware resource as well service. There were more than 100 client sites including Private and Government Sector which was managed by me under Annual Maintenance Contract. 2. In terms of Achievements i got opportunity to improve and enhance my skills in network security. I learnt various technology in firewall segment like Cyberoam, Sonicwall etc. It was great achievement for my carrier.3. CRM… Show more 1. DM System is a Service Provider in the industry of IT. It provides IT solution in term of hardware resource as well service. There were more than 100 client sites including Private and Government Sector which was managed by me under Annual Maintenance Contract. 2. In terms of Achievements i got opportunity to improve and enhance my skills in network security. I learnt various technology in firewall segment like Cyberoam, Sonicwall etc. It was great achievement for my carrier.3. CRM & Post-SalesI also learnt the CRM concept while working in field site. From customer relation to till success i was the responsible person for my client site. I was oftenly doing pre-sales for my particular client sites. 4. Handling Card level troubleshoot in desktop, laptop, Printer Show less

Was Handling DHL Logistics Pvt. Ltd. client site situated at Okhla Industrial Area. Duties were to manage Remote Client site as well as local customer's in our residential Site.

I worked as a desktop engineer cum project engineer