Sanjaya Hettiarachchi Email & Phone Number

Perth Airport, Western Australia, Australia

I am part of an enthusiastic, committed and customer focused team, will be responsible for providing exceptional customer service to all our customers and build strong relationships with internal stakeholders in Airport Services Office. As customer service officer i have skills and ability to communicate well with customers from different backgrounds and quickly change the approach to the interaction based on the customer's experiences and situations. My formal experience as customer service team member I have exhibit a high level of patience when it comes to conflict management and de-escalation the situation in customer service teams.

Perth Airport, Western Australia, Australia

I am part of an enthusiastic, committed and customer focused team, will be responsible for providing exceptional customer service to all our customers and build strong relationships with internal stakeholders. My few key responsibilities include Monitor passenger and carryon baggage security screening, provide solid customer service, and respond professionally whilst liaising with customers and internal stakeholders, maintain screening and aviation compliance by following procedures and safety measures, Manage traffic flow and screening at security checkpoints within the airport.

Perth Airport, Western Australia, Australia

As a part of further career progress with my performance I have successfully passed the written exam and interview process to work as permanent 2IC which has given me opportunity to work as a supervisor/2IC for the Passenger Screening Terminals. My passion for leadership and customer service adding benefits to my colleagues and customers. For further strengthening my leadership qualities I had opportunity to add up Certificate in Pacific Supervisory Mastery and that was a remarkable set of skill set as supervisor/2IC.

Perth Airport, Western Australia, Australia

As a part of career progress opportunities, I successfully completed Certificate of Mentor for Aviation & Transport Security program in ISS and work as a Mentor. This has given me opportunity to mentor new staff and merge them as Aviation Protection officers.

Perth, Western Australia, Australia

I was supervising various sites in Perth Suburbs to ensure that the sites operated efficiency with sufficient stock, employee allocating, rostering, and assisting payroll in Accounts department.

Perth, Western Australia, Australia

My primary role was to work with employees and clients to coordinate rostering, pay roll, and other work and supply schedules

Colombo, Western Province, Sri Lanka

I was employed in the diplomatic mission, Government of the Republic of Maldives under the Maldives Foreign Ministry. As a manager and diplomat, I was given opportunities to work closely with high profile political figures in various countries, this refined my skills in communication, research, and developing which benefits for the citizens of Maldives residing in Sri Lanka. I was working closely with the Department of Immigration and Emigration for consular and visa services.

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

The Bachelor Of Science In Business Administration (Bsba)

Education record

Pacific Supervisory Mastery, Aviation And Transport

Certtificate Of Mentor For Aviation & Transport Security

Certificate of Mentor for Aviation and Transport Security

Dip In Information Systems, Business Administration And Management, General

Certificate Iii, Security Operations -Supervisor

Certificate Iii, Individual Support

Certificate Ii Security Operations