Sanjay Balakrishna Email & Phone Number

Singapore

📌 GivePlease is a FinTech Company certified by Singapore FinTech Association (SFA), specialising in seamless giving with a Comprehensive Donor Management System( DMS) in-built together with a trusted payment processing platform for Charities, Social Service Agencies and Religious Organisations. GivePlease is the only Charity Digital Marketplace in Singapore certified to be Shariah Compliance of its payment platform.📌• Responsible for leadership and oversight of the Business Operations, HR, Products, Sales, Community & Strategic Partnerships, Marketing & Communications.• Manage the Singapore HQ office with a team and Board of Director representing the company in Singapore.• Profit and Loss (P&L) responsibility across all lines of business. • Possesses Senior Management experience in product development and relationship management, excelling in building effective client relationships across all organizational levels, including C-level suite.• Provide the Company with ongoing Corporate, Market Expansion and Strategic advice.• Participate in customising the Company's brand-new software product launches.• Facilitate all required tasks for launch and rollout of Company's products in new and renewal environments.• Set-up, manage and support relationship with Key Strategic Government accounts & agencies, Charities, VWOs, Religious Bodies, Banks and Corporations.• Deliver messages to target audiences to promote, build, and maintain the brand's position.• Drive, formulate and implement growth strategy focused on client acquisition.• Supervise and coordinate staffs within the company.• Regularly evaluate the efficiency of business procedures for growth and improvement.• Strong knowledge in contract management.• Responsible for overseeing and managing the company's application for regulatory licensing under the Payment Service Act (P.S.A.) with the Monetary Authority of Singapore (MAS). and possesses experience in collaborating with local regulatory bodies.

Singapore

• Establishing the business infrastructure and operations from ground-up and providing the Company with ongoing Corporate and Strategic advice at the initial stage of set-up.• Launched GivePlease solutions in Singapore market during Covid-19 pandemic with our innovative Contactless, In-Event and In-Field payment solutions with GOVTECH's SingPass integration embedded for seamless and secure donations with quick and hassle-free donor onboarding.• Represented GivePlease on the invitation of Smart Nation and Digital Government Office (Prime Minister’s Office) as the first and only Charity Digital Marketplace solution provider integrated with GovTech SingPass authentication capability during the Smart Nation and U! 2021 event.

Singapore

👉🏼✅Headhunted for the role, I reported directly to the CEO and was part of the senior leadership team. I built the APAC business region from scratch.✅• Managing and expanding the main core business unit for Mondia Media's Direct Carrier Billing (DCB) payments in Asia Pacific.• Responsible for every aspect of revenue generation, customer relations, sales, business development, partner management, product and marketing strategies. • Negotiating and finalizing commercial contracts with global merchants, carriers (Telco’s) and strategic payment partners, including participating in and submitting RFI and RFP processes and commercial proposals.• Working extensively through cross collaboration with internal teams mainly Product, Legal, IT and Operations teams to both develop and launch new capabilities, win new business and manage key accounts. Ensuring impeccable product propositions, campaigns, delivery and support are always provided to merchants.• Developed and executed the sales and account development plans for Telco’s, merchants and partners to exceed sales performance and targets. • Participating in seminars, conferences and events with the aim of promoting and creating brand awareness in the industry. ★ Key achievements ★- Opened and expanded Mondia Media Asia Pacific business entity from start in the region. - Secured partnership with Airtel India, one of India's most valuable mobile network brand to provide a direct carrier billing payment ecosystem to customers instantly with a one-click, revenue-share-based platform designed for stress-free and successful e-commerce.- Successfully signed Dialog and Mobitel for the direct carrier billing payment ecosystem with Mondia allowing us to have 80% market share of the Sri Lankan market.- Mondia & Apigate signed a new strategic agreement to expand direct carrier billing reach across APAC allowing Mondia to extend its Direct Carrier Billing (DCB) and Over The Top (OTT) services to the Asia Pacific.

Singapore

• Building and managing a portfolio of target merchants for mobile payments and incorporating it based on telco-operator billing technology (Direct Carrier Billing).• Develop Go-To-Market strategy for Mobile Network Operators (MNOs) payment solutions and expanding the footprint in the region among target merchants.• Responsible for generating new business leads and identifying relevant solutions that can be offered, developed and implemented to merchants and business partners.• Liaise and partner with relevant teams to ensure all necessary groundwork is complete to allow smooth client implementation of product/service solutions.• Strategically opening up the markets and engaging senior stakeholders with the focus on delivering leading payment solutions to merchants that provide maximum value. • Involved in improving sales processes, funnel management and finalizing commercial agreements.★ Key achievements ★ - Pioneered and opened Direct Carrier Billing (DCB) for physical goods merchants in the region.- Enabled the first "Donate by Mobile" for a leading charity in Asia Pacific via Direct Carrier Billing (DCB) with the major telcos in Singapore.

Singapore

• Led a team of Sales Hunters, targeting and acquiring large strategic accounts with high transaction volumes for both E-Commerce and Retail Merchants.• Manage the overall sales team target.• Nurtured key relationships with prospective/target merchants, managing complex merchant relationships to ensure timely resolution of all issues.• Actively engaged in the development of sales strategies and cross-selling to grow merchant’s portfolios.• Enhanced visibility within retail establishments and relevant services providers, by evangelizing the company’s unique and market leading value proposition.• Increased market share by penetrating and capturing a large merchant base and thereby creating a strong foothold and presence in that location. • Planned new programs, process improvements for acquiring and growth in merchant acquisition.★ Key achievements ★ - Achieved 222% of sales target in 2014.- Chairman’s Council winner for being the top achiever of the highest number of sales in First Data Merchant Solutions.

Singapore

• Top sales performer in First Data Merchant Solutions from 2011 to 2013.• Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management in both Retail and E-Commerce sectors.• Acquired accounts with good revenue and margin for E-Commerce online payment solutions.★ Key achievements ★ - Achieved 165% of sales target in 2011, 191% in 2012 and 207% in 2013 .- President Club winner for being one of the top sales individuals in First Data Merchant Solutions.- Project champion for signing up the most number of bank base Installment Payment Plan (IPP).- Successfully sold the most number of Mobile Point-of-Sales (M-POS) devices known as POGO within First Data Merchant Solutions.

Singapore

• Developed new business opportunities by meeting up with commercial property owners and landlords for acquiring media spaces for out-of-home media network.• Involved in negotiating business contracts for acquisition of both digital and static networks.• Prepare and conduct formal business presentation.• Liaise with government authorities for necessary approval for advertisement licence on building facade.

Singapore

• Plan, manage, evaluate and grow the customer base and portfolio through market analysis.• Pioneered and manage new sales accounts in international offshore territories.

Singapore

• Developed and managed customer accounts with various MNCs to initiate their corporate pension, executive bonus and savings schemes.• Involved in business development for iFast Financial Pte Ltd which included negotiating and transacting business contracts with potential customers in Singapore and the region.• Spearheaded company-wide initiatives to penetrate new business opportunities, ventures and expand existing markets.

Singapore

• Supervised and led a team of Customer Care Executives. • Handled escalated calls from agents who were unable to manage difficult or challenging situations pertaining to various customer concerns.• Handled sales and marketing projects with other team members.

Singapore

• Handled inbound, outbound customer calls and work within the company objectives & KPIs.• Participated in operational reviews for new product launches and marketing activities.

Master Of Science (M.Sc.) (Honours), National University Of Ireland, Business Administration And Management, General, Honours

M.Sc (Management) (Honours)

Bachelor Of Science (B.Sc.), Management

Secondary Education

Primary Education (Sap Primary School)