Sanjay Bapat Email & Phone Number

London, United Kingdom

Luton, United Kingdom

United Kingdom

Lead designer for Trouble to Resolve. Solution architecture for users to diagnose the faults with BT Mobile service via BT.com and and raise ticket as a result.

United Kingdom

As a ‘Practice Head’ at TechM, I lead large high performance consulting group (70+). I provide leadership and consultancy on organisational initiatives, presales activities and manage the P&L in addition to working as full time hands on lead solution Architect at client location.Responsible for : Client engagement , business growth, stakeholder management, thought leadership, leadership of matrix teams, Solution evolution roadmaps and phasing of IT changes , Team mentoring, performance management, leading on pre sales solutions with account teams, Convincing ‘customer’, ‘architects’ and ‘governance boards’ about proposed solution, Key deliverables: Detailed IT Solution architecture preparation and presentation, transformation and migration roadmaps, cost models / estimates, detailed implementation solution post sales, consulting support during implementation and acceptance in service, business cases for operational improvements.Key Achievements : Lead Solution Architect for BT Sport lead to cash solution covering multiplatform, multichannel, scalable, fast track service provision yet maximising the reuse of existing architecture. ( Solution supported peak orders rates exceeding ~25K orders/hr and with close to 2 million customer orders in 5 months) Designed and supported ( for 8 years) Flexible, expandable, futuristic solution defined for BT Vision TV service using ‘Telecom IT stack’ has delivered value and stood the test of time and ever changing business needs is a testimony to my thinking process, architectural understanding and leadership abilities.- Have pioneered an innovative way to de-risking high priority and complex solutions by employing ‘collaborative design approach’ and ‘shift left’ methodology which has resulted in 17% improvement in ‘Quality of Input’ in to e2e test consistant reduction in design defects.- Improved operational order success rates of BT Vision Order by 15% over 1 year by targeted improvements in system and processes.

United Kingdom

BT Retail: BT Sport, July 2013 – current date- Working as lead architect for the BT Sport responsible for lead to cash solution for BT Sport covering all flavours and launch solution.- Am responsible for defining architectural solution for lead to cash covering key features of multiple channels partners, portal (bt.com) , agent based ordering as well as IVR based ordering supporting all flavours of BT Sport platform on Sky TV, on BT Vision, on BT Vision Youview, On BT Vision over DTT.- I have lead this solution from start to it being successfully proven in production post BT Sport launch by achieving 1.7million+ customers in matter of 4 months.- Demonstrated high end though leadership in coming up with solution for functional as well as non-function aspects like high through put rates , fast track provision, contingency tools to handle system downtimes and interface failures, supporting combination of multiple products in trials - Architected complex integrations with third parties like Sky, MGT, Digital UK for both transactional as well as batch interfaces including approach to test the interfaces across multiple test environments. - Complete ownership of Product model , Data model , Data Flow for BT Sport - Solution scoping acorss releases and integration solution of new interfaces

United Kingdom

- Working as a trusted advisor since last 8 years for solution evolution of BT Vision TV Service, I have full autonomy and authority in the OSS/BSS solution and am accountable for the quality of the team’s work. - Am responsible to convince ‘customer’, ‘platform architects’ and ‘governance boards’ about proposed solution and influencing the requirements as part of the review by providing advantages and cost aspects of various design option so that stake holders can make an informed decision which is commercially viable as well as architecturally sound.-Have defined and delivered reusable ‘Solution Building Blocks’ like product model, Premium Channel Solution using CA card, multiroom, Youview, IETV integration, multicast and Engineer Install solutions etc. - Demonstrated futuristic thinking and convincing ability in proposing 2 tier product model separating billing and network products which resulted in huge flexibility and cost saving allowing faster product launches with minimal system changes. - Championed the operational improvement solution to improve ‘Right First Time’ parameter by 15 % over 1 year by system and process solution improvements.- Showed ability to think strategic even in crisis situation to re-engineer the solution for engineering appointments to make it work which has remained unchanged even after 4 years in service. - Have been responsible for developing the sales and service journeys for the BT Vision on Siebel CRM and eCommerce based online ordering with focus of CHT reduction and order success rate increase.- Established very close interworking of solution team with end users based in customer contact centre to ensure solution focuses on end user delight and better process adherence resulting in improved order success rate.

Pune Area, India

• Established the 15 member solutions team offshore for the first time and successfully lead the team to deliver solutions from India.• Established operating process for requirement maturity estimation for better management of the team’s deliverables.• Modelled of complex products like ISDN30 on IT systems via web forms and database.

United Kingdom

• Onsite coordinator of system testing covering BT’s PSTN rating and billing system responsible for defining system test strategy and ensure test execution. • I was responsible for providing signoff to end customer on successful completion system test to start CAT and help CAT testing on various issues.• Ensured correct configuration management and functionality testing of 3 parallel releases in matter of 1 month due to regulatory changes being introduced.

I used to lead the Radiant Boiler practice. These were high pressure high temperature and high capacity industrial boilers. I lead the technical proposal and process designs for biggest value order for Thermax (£10 Million in 1996) . I also developed the Knowledge Management System for Thermax which is still being used and found very useful.