- Assumed role of sole internal developer on team and created series of Apex (JavaScript) scripts to allow for early detection of de-synchronization in CRM; reduced time spent on data maintenance by 80%.- Coordinated with internal security team in system design updates following Salesforce’s acquisition of Traction on Demand, ensuring alignment of standard procedures and desired performance level.- Accelerated learning of existing processes to quickly align testing and migration initiatives for ensuring security of internal tool; saved significant costs, resources, and time in setting up new system.- Prioritized incoming support requests from internal teams and managed incremental enhancements of system features accordingly.- Wrote and ran scripts to synchronize information and maintain data integrity in CRM.- Updated database structure, access permissions, and standard processes to reflect post-acquisition changes.

- Earned primary role on team within initial months of joining company- Performed periodic updates on CRM and conducted integrations with related services; automated case updates via Slack to avoid time and effort spent on manual checking on support progress.- Diagnosed underlying problems of CPU load and optimized services by modifying database triggers to preserve processing availability and eliminate potential errors.- Delivered services on tickets related to front-end and back-end using Apex and SOQL.