Sanjay Chaudhuri Email & Phone Number

Puducherry, India

Puducherry, India

• Unit Head, Lumina Datamatics, Puducherry, responsible for smooth running of dedicated delivery center of 150+ FTEs for a top Fortune-500 client • Own end-to-end operations - client collaboration, day-to-day operations, delivery, escalations and resolutions. • Responsible to engage with client, understand requirement and create demand for services, leading to increased business.• Responsible for quarterly financial targets and ensuring P&L targets are met.

Bengaluru, Karnataka, India

• Manage vendor relationships, improving end-user trust & experience, and site engagement• Negotiations, discussions, and closure with vendors - managing NDA/NCNDA and SLA sign offs before onboarding• Responsible for inbound movement of products from vendor and stock management.• Liaise with IT team to ensure all project requests are documented and tracked for on-time progress & resolution.• Lead product requirement forecasting by analysing Sales and Marketing data, ensure seamless update of details to database and the site to meet customer demand.• Track, analyse, review sales trends, research demand drivers, prepare forecast data, and evaluate forecast results.• Responsible to workout pricing, margins, price competitiveness based on order type and region.Significant Accomplishments:• Segregated, classified, and categorized 20K+ pharmacy products as per CIMS classification and cataloged each with details, image, and descriptions. • Created backend database table structures capturing details for 100K+ products across 7 categories.• Collaborated with IT team to develop checks on product detail mismatch and pricing inconsistencies.• Developed MS Excel based automation and dashboards to track and analyze vendor and customer data, improving the repeat purchase by 15% (INR 0.32MM / month).• Automated weekly and monthly reports, saving 48 manhours per month, giving better visualization through automated dashboards.• Developed Excel based automation solutions.• Developed vendor data management system enabling data-based negotiation for 2% additional margins, resulting in increase of INR 0.3MM in revenue.

Bengaluru Area, India

• Led team in Agile methodology, defining product vision, roadmap and growth opportunities • Created software applications to evaluate and improve listing quality, addressing entire 180MM selection; improving performance of high sales 0.3MM selection weekly.• Collaborated with programming, data engineering, ML and BA teams in developing an India first global metrics for image improvement• Extensively worked with global teams in gathering details and in sync with software teams to align sprints, sharing user stories, and delivering IN exclusive browse nodes.• Collaborated with software programming, category team, browse nomenclature, and ML teams to increase to 400 product groups from existing 240.• Impacted by cutting down unwanted selection by 0.4 MM ASINs weekly, resulting in saving of ~100 MM INR yearly. • Spearheading vendor management activities including negotiations, agreements, regular communication and metrics alignment to weekly evaluation on achieving of targets• Formulating plans for attaining process improvement • Designing training modules and following systematic training approach • Engaged in stakeholder management and presenting program details to category leaders in WBR & MBRs• Conducting capacity planning, forecasting & mitigating any issues; setting KRAs for team • Capacity Planning, forecasting and mitigating any issues, providing inputs for function level planning.Highlights:• Impacted selection from 27 categories, delivering weekly automated reports showing health of each category, improving overall quality by 1700 bps.• Enabled Category teams to add 160 new product groups increasing search result metrics of individual product groups by 1500 pbs.• Successfully addressed catalog quality of new selection addition, by automating seller identification of defective ASINs and sending communication to 5K sellers impacting ~2.5MM listings

Mysore

• • Heading operations & delivery of credit, mortgage, compliance verification vertical with 8 clients and total team size of 170 team members.• End-to-end implementation of projects from understanding requirements, coordinating meetings, implementing processes and developing metrics to measure performance.• Handling multiple projects including credit, mortgage, and compliance verifications for US clients, generating in excess of US$ 3 million revenue annually.• Analyzed and identified defects, developed automated solutions to fix root causes, closely collaborated with tech team to develop Python and SQL based solutions, and drove adoption of solutions leading to 150% improvement in productivity. • Ensured meeting of production requirement goals through strict adherence to TAT, quality parameters and cost-effective processes.• Integrating vendor services, improving productivity by 700% and maintaining direct cost of operations within assigned budget. • Chaired corporate quality meetings to share best practices across locations and seek out areas for improvement.• Developed training module for new associates with ramp up plans and weekly tracking reducing lag time in developing a FTE.• Handled capacity forecasting for manpower planning & staffing, planned future managerial resource requirements and mentored talented professionals. Highlights:• Developed quality tracking system based on Six-Sigma methodology and improving the baseline quality from 90% to 99% resulting in greater client satisfaction.• Integrated multiple processes and turned projects profitable by driving metrics driven programs resulting in saving in excess of ~125MM INR yearly.• Developed training modules and initiated employee cross training, effectively reducing buffer resources from 30% to 10% for each project.

Mysore

• Led process improvement initiatives to improve turnaround time, ensure cost control, quality delivery and enhanced profitability.• Acting as single point of contact for Account Management, Technology, Customer Service, and Implementation teams.• Identification and analysis of requirements for meeting business objectives; capacity forecasting for manpower planning and staffing to ensure availability of manpower proportionate to business volume.• Evaluation and determination of software and MIS requirements apart from coordinating with the technology team for new requirements.• Integrating workflow, partner, employee and quality management of three centers with singular & integrated hierarchy and ensuring optimization of available managerial talent in the locations including reduction in operational costs and increment in operational efficiency

Mysuru Area, India

• Ensured meeting of production requirement goals through strict adherence to turn around time (TAT), quality parameters and cost-effective processes.• Interacted with the external customers, implemented initiatives and ensured customer satisfaction.• Handled capacity forecasting for manpower planning & staffing, planned future managerial resource requirements and mentored talented professionals. • Built positive brand image, developed customer relationships, created a high-performance team, retained skilled resources, controlled attrition and attained assigned objectives.

Mysore

• Implementation of Six Sigma green belt projects with the aim of overall process improvement leading to greater and sustained client satisfaction.• Managing and implementing key quality processes to ensure consistent improvement in keeping with the highly challenging environment of increasing client expectations.• Evaluate and improve overall account quality and performance of workforce.• Setting up and maintaining CTQ (Critical to Quality) targets for the team.• Coordinating with customer service team to ensure processes are in tune with customer expectations and making changes accordingly.• Providing guidance to resources to handle high volume situations with exceptional quality and improving on individual productivity.

Bangalore

Hyderabad, India

Kolkata Area, India

Kolkata Area, India

Professional Certificate In Management, Marketing/Marketing Management, General, B+

Pgcpm, Marketing/Marketing Management, General, B+

Bachelor Of Arts (B.A.), English Language And Literature, General