On 12th July 2022, I got promoted to HBS Investigations Specialist from ML Data Associate at Amazon. My roles and responsibilities at Amazon:- Audit financial transactions, payment investigations, payment approval & denial based on findings. - Fraud investigations, audit activity & customer’s safety. Assisting seller on day to day activities. - KYC verification for onboarded customers and updating the database to keep the data up to date. - Auditing geo location accuracy and assisting the customers. - Hands on experience in Salesforce administration, configuration, and customization. - Proficient in implementing and managing Salesforce CRM solutions. - Assist sellers using Salesforce with their account by creating lead for Amazon database to scale in their sales. - Knowledge in Salesforce lightning for creating leads and assisting the sellers in case their account is At Risk. - Making SOP’s, conducting team meeting, mentoring and providing trainings to the new hire DA’s. - Audit cases resolved by peers and take meeting to discuss the error to improve team quality. - Subject matter expert for multiple processes and act as point of contact to support DA’s on live queues. - Connect with the leadership team for process updates and sharing call out reports. - Working on large data sets to transcript, label & sharing the in-tool bugs with the Alexa team.My roles and responsibilities at Omics International Pvt LTD:- Making SEO friendly content for the website, inviting speakers and delegates via email and social media platforms (LinkedIn, Facebook and Twitter) for the international scientific events.- Generating leads and CRM data management for the follow up.- Managing live contacts via email, chat, phone and social media.- Approaching brands for collaboration and sponsorship.- Managing inbound and outbound calls from clients.- Responsible for framing unique email replies to the clients.Skills I am good at:- Conference/Event Management- Pivot, Vlookup & Macros- Payment & Fraud Investigations- Project Management- Training & Mentoring- Data Associate- Data Labelling, Annotation, Transcription- Customer Service Operation- Email, chat and telephonic support- Organization and Time Management- Verbal and Written Communication- Convention guide- Content Writing- Basic Excel, Word & Outlook- Client Management- Lead Generation