Sanjay Gour Email & Phone Number

Mumbai, Maharashtra, India

Taken time off to pursue other interests

New Delhi Area, India

Heading end-to-end quality management and assurance responsibilities for all 30+ Group companies. Has been involved right from the initial implementation of the QMS system in the company. This involved revising the quality processes, policies and systems in line with the regulatory/company guidelines and norms. Implementation of a new concept/system comes.

Mumbai Area, India

Growth Path:Dec 09 – Sep 14 Senior Manager & Head – Audits, Compliances & Six Sigma ( Process Excellence )Oct 07 – Dec 09 Manager – Business Excellence / Management Representative – Service Desk & Core Sep 05 – Sep 07 Senior Business Analyst – Service Desk ( EDS – Electronic Data Systems )In my last held role as Senior Manager & Head, I was responsible for.

Mumbai

My profile here was to manage and scale up the quality performance of the organization. The profile included setting up, managing and heading QMS, ISO systems and certifications, monitoring and analysing performance, providing feedback, continuous improvements, training and development, customer satisfaction and data analysis. During this stint, my.

Mumbai

Instrumental is setting up, establishing and managing the entire Quality function from scratch. Framed the quality processes and policies, defined the measuring metrics and standards, analysed calls, trained and developed on QA, reported to senior management and more.Some noteworthy achievements here were significant improvement of throughputs through.

Mumbai

As a Floor Mentor, I was involved in monitoring, measuring and analysing the performance of all CSPs and TLs who were under-performing as per the set guidelines. This included providing constructive feedback and ensuring all said candidates meet the minimum standards laid down.Consistently achieved the CSAT scores for individual performance of self and.

Mumbai Area, India

My profile involved day-to-day management of all issues related to business development and event management. The events managed were for reputed companies such as ISP’s, IBM, Compaq and Asus.Activities included event planning, scheduling, coordination, lay-outs, designing, screening of contractors/suppliers, presenting before clients and sponsors and.

Mumbai Area, India

I was involved in conceptualization and production of programs which included ensuring cost optimization, timely deliveries, man/material requisitions, direction, editing, quality checks and more. Also, managed all legal and financial aspects of production and telecast.Top producer for 1995-96

Mumbai Area, India

This was the start of my career and I was involved in managing various artists and singers. I was responsible for liaising with the Studios for recording dates, sales and stock inventory, scheduling dates with artists and studios, payments, stock management and coordination with the London office.

Master Of Business Administration (Mba), Marketing/Marketing Management, General

Education record