Diving headfirst into Service-as-a-Software—or better yet, "Software-as-Autonomous-Service." Leveraging North Star reference model-trained task, process & platform agents to execute agentic workflows at scale. The future is beyond services delivered as software; they’re intelligent and adaptive that grow and evolve with your business.

Oversee technology strategy, innovation, airline product, and digital operations across the entire airline ecosystem and leading a cross-functional team of global technology professionals.• Developed and secured C-suite and department leadership alignment on a enterprise systems modernization strategy, transitioning from legacy in-house solutions to industry-leading platforms. Collaborated on product selection for Maintenance & Repair Overhaul (Trax), omnichannel communications (15Below), Amazon Connect (replacing Avaya), and more.• Helmed a successful reservation system migration to Navitaire, enhancing operational reliability, enabling international travel and partnerships, and paving the way for future modernization efforts.• Pioneered a "cloud-first, then cloud-native" strategy, achieving multi-million dollar (pre-inflation) savings on infrastructure, enabling system scalability and cost elasticity.• Executed multiple cloud migrations with 100% infrastructure-as-code, including e-commerce, airline operations, disaster recovery, and enterprise data lake platforms, utilizing AWS cloud-native services and databases. This enabled the next phase of app modernization, aligning architecture with the distributed, event-driven, and interrupt-driven nature of an airline for enhanced resilience and scalability.• Transformed IT into a high-velocity organization through DevOps and Agile practices, achieving a 500%+ increase in releases with automated, zero-downtime deployments.• Orchestrated product strategy and operational excellence for the airline operations suite across web and mobile platforms, optimizing booking modifications and support delivery.• Fostered hypothesis-driven development for innovation labs and cloud migration journeys.• Introduced OKRs in IT, the first in the company, marking a shift toward a high-performance culture.• Cultivated a mindset embracing risk-taking and driving innovation.

Developed and pitched a strategic vision, securing C-suite alignment to transform a nascent R&D unit into a standalone, incubator-styled innovation lab with dedicated funding. Established Labs charter to move ideas from concept to adoption in 100 business days or less. Created the mission and charter for the Technology Advisory Council, an "incubator" for Labs, bringing together cross-company thought leaders. Labs, as Allegiant's first full-stack persistent team, pioneered several cloud and DevOps practices driving innovation and achieving 100% cloud adoption.- Recruited top-notch technologists as Labs core team with rotational membership of engineers from other departments. Products/Initiatives- Allegiant Virtual Assistant (AVA): an omni-channel (speech, text, chatbot) and multi-lingual Conversational AI platform using Amazon Polly, GCP Speech API, IBM Watson and Twilio as a seamless product used by Contact Center and serves as the platform for upcoming Communications Hub used for airport/stations & passenger communication. [Lesson: Using speech recognition to answer general FAQ calls yields interesting results.]- Streaming Analytics Platform: real-time predictive analytics platform that enables hot-deploy of ML (AWS SageMaker) trained mathematical models with declarative access to multiple data sources - all without code deploy. Used for propensity scoring of customers as they navigate the website in real-time to identify upsell opportunities; Data Science grew out of Labs as a stand-alone discipline and team.- Voucher fraud prevention algorithms to stem $1M+ loss due to voucher fraud- Designing for contact-less & touch-less solutions for the airline in response to COVID-19DevOps/Cloud- Managed Kubernetes before AWS EKS was GA- Managed Kafka before AWS MSK was GA- Cloud architecture used by DevOps and scaled for enterprise-wide cloud transformation

Driving cloud and digital transformational change through leadership of DevOps, Allegiant Labs, architecture, platform engineering, test automation & software development teams. Trusted advisor to c-suite and business unit leaders for driving new digital practices, innovation, transformations and automation adoption across the enterprise. Introduced, evangelized and led a series of firsts: built DevOps and Cloud practice from scratch, Full-Stack (autonomous) Persistent Teams aligned with product domains and several Digital initiatives.IT & DevOps Transformation:- Automated ITIL processes (the "business of IT") while maintaining SOX compliance- 5X increase in production releases; 7X (and growing) increase in on-demand environments for persistent teams on AWS; anytime push-button deployments using self-service portal- CI/CD, BDD and testing frameworks and E2E automation-driven testing- Introduced Agile/Scrum to organization, hired Agile coach and grew and scaled high-performing engineering teams across US (Las Vegas, Dallas), Canada, Romania and IndiaCloud Transformation:- Developed cloud economic models balancing capex/opex and EBITDA concerns and secured executive & institutional buy-in and delivered on transition to AWS; evaluating AWS Outposts and GCP Anthos for hybrid-cloud models- Demonstrated cloud cost elasticity by driving 58% reduction in costs commensurate with post-covid decline in traffic and priority shifts, among othersDigital Transformation:- Evaluated and integrated digital adoption platform (WalkMe) for HR; RPA (HR, Accounting; paused due to COVID); SailPoint/IAM & automated provisioning- Product Manager for role-based self-service portals for seamless push-button experience; integrated with SlackArchitecture & Platform Engineering:Drove evolution towards event-driven architectures (Kafka/AWS MSK), Containers (OpenShift/Kubernetes, AWS EKS), Serverless architectures (AWS Lambda, IBM Cloud Functions/OpenWhisk) and Apollo GraphQL.

CTO, Investor & Advisor. Architected first generation of Roambee's location-intelligence IoT and enterprise SaaS platform.

Recruited by Renovo Capital as member of turnaround executive team of the foreclosure real-estate data and analytics provider to the Federal Reserve, Federal & state governments, academic institutions, and foreclosure news reports for Wall Street Journal, CNBC, NPR and other news outlets.

My most successful failure. InvestmentYogi was a pioneering personal finance portal in India (FinTech wasn't a category then) that combined social networking, content, 100% algorithmic financial planning and online tax preparation (ranked #3 in India at the time) into an integrated service. Raised seed fund from Silicon Valley angel investors for launch and were in 3rd round with top-tier VC firms (Sequoia, DFJ) when financial markets collapsed. Built an operational team in India and self-funded with founder and member of board until closure.Lessons learned:- Value is in the eye of the beholder; listen to one's customers- Build a great team and trust them

Executive team member of super angel-backed, digital media company that pioneered digital video books in the mobile and tablet marketplace. First interactive multi-media iBooks (as it was known then) for Apple. Architected a cloud-based digital content platform and scaled e-book production from 3 to 100+ per month by automating content publishing and app compile.

Orchestrated turnaround of weak performing technical organization at One Technologies - a $300M+ analytics-driven internet marketing company driving double-digit conversions for TransUnion among others by developing mathematical models deployed with zero downtime to drive conversions.

Executive team member of a private equity-backed enterprise specializing in high-volume payment transaction platform processing $2B+ in daily sales for Fortune 500 retail giants such as Apple, Tiffany, Yum!, among others. Credited by PE board for turning around software engineering organization through new technology, process reengineering, robust change management process, improved development methodology, and significant automation. Reduced TCO by 58% by sun-setting legacy platforms; improved velocity by 30% and reduced defects by over 50%.

GetThere merged with Travelocity. Member of Sabre Architecture Review Board - pan-Sabre advisory team of architects and thought leaders shaping next-gen technologies and architecture.

Technology leadership of cross-functional teams responsible for air travel shopping, reservation, system architecture and infrastructure. Led industry-first Direct Connect initiative integrating directly with American Airlines, Hilton and Avis reservation systems. Build, grew and scaled 100+ member team across US, Australia and India.

Acquired by Sabre (2000). Responsible for multiple-GDS connectivity platforms seamlessly integrating with Sabre, Apollo, Galileo, Worldspan & Amadeus along with reservation system and architecture.

Development of travel management applications for large agencies to manage their reservation demands. Spun off from American Airlines.

Development of travel management applications for large agencies to manage their reservation demands. Part of Sabre Decision Technologies organization.