Sanjay Kumar Email & Phone Number

Dubai, United Arab Emirates

• Managed a portfolio involving more than 30 brokers, providing attentive support to address their daily needs and ensure client satisfaction.
• Oversaw the retention of existing accounts while actively pursuing new business opportunities to expand market presence and increase revenue streams.
• Cultivated and established relationships with disengaged brokers, successfully expanding the client base and enhancing market penetration.
• Reviewed, analyzed and understood the needs of brokers and clients to provide accurate terms for new business and renewals.
• Prepared and delivered engaging presentations for clients, effectively communicating product offerings and value propositions.
• Conducted quarterly performance checks on processed policies, providing brokers with valuable insights to optimize portfolio performance.

Dubai, United Arab Emirates

• Expanded the brokerage's individual portfolio by effectively promoting and selling individual medical insurance policies, contributing to revenue growth and client satisfaction.
• Advised clients on various features of insurance policies, including medical provider networks, coverage areas, indemnity limits, and deductible/co-pay/co-insurance options, as well as add-on features like dental and.
• Provided clients with indicative premiums.
• Ensured completeness of application forms, validity of mandatory identity documents and informed clients about the importance of declaring pre-existing and chronic conditions and previous medical history details.
• Liaised with the claims team to resolve client claims issues and queries, facilitating smooth claims processing.
• Collaborated with the endorsement team for addition/deletion/cancellation of members in existing policies, ensuring accuracy and compliance with client requests.

Dubai, United Arab Emirates

• Facilitated clients' access to personal loans, providing crucial financial support during their time of need.
• Conducted thorough reviews and verification of loan application documents, ensuring strict adherence to lending criteria and policies, thereby expediting the approval process.
• Proactively advocated for clients in cases of rejection, leading to increased approval rates and improved customer satisfaction.
• Safeguarded the dispatch of loan application documents, post-dated cheques and loan agreement documents to the head office for archival and collection team, ensuring compliance with safety protocols and timely delivery.
• Compiled and prepared monthly Management Information System (MIS) reports for the head office, providing detailed status updates on all processed loan applications, contributing to efficient decision-making and.
• Provided valuable insights and suggestions for improving the personal loan product, contributing to the enhancement of product offerings and customer satisfaction.

Dubai, United Arab Emirates

• Collaborated with panel bank representatives and credit departments to maximize approvals within agreed Service Level Agreements (SLAs), fostering strong partnerships and operational efficiency.
• Established and maintained positive relationships with senior management teams of automotive dealers and panel banks, fostering collaboration and mutual trust to support business objectives.
• Ensured that the documents required by the bank for releasing payment to the dealership were accurate and complete.
• Actively participated in the implementation of the Support Central Brokerage System, contributing to the enhancement of options and functionalities aimed at improving efficiency in banking operations.

Dubai, United Arab Emirates

• Received, screened and meticulously verified credit applications, ensuring accuracy and compliance with established policies and criteria.
• Prepared comprehensive Management Information System (MIS) reports, providing valuable insights and data to support informed decision-making by management.

Dubai, United Arab Emirates

• Coordinated with Dubai Financial Market (DFM) and Abu Dhabi Securities Market (ADSM) authorities to expedite the opening of trading accounts, ensuring efficient and timely account setup for clients.
• Ensured prompt retrieval of shares from the Central Depository System (CDS) to customers' trading accounts, facilitating seamless transactions and customer satisfaction.
• Reviewed and reconciled daily trade reports, ensuring accuracy and completeness of trading activities and supporting decision-making processes.