Sanjay K R Email & Phone Number

Bangalore

Manage a Technical support team to provide post-sales support to Citrix’s Customers.Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues.Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.Manage the team and individual performance, technical and skills… Show more Manage a Technical support team to provide post-sales support to Citrix’s Customers.Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues.Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.Manage the team and individual performance, technical and skills development.Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.Cascade business objectives and targets to the team.Review daily priorities and take appropriate action to ensure results are achieved.Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges Ensure high quality, up-to-date documentation is maintained for all Customer Interactions. Show less

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