Sanjay Kumar Gupta Email & Phone Number

Noida, UP, IN

India

• Working on a lean approach with our technology partner on setting up an education-based platform.
• Identifying and preparing the onboarding plan for our customers, which includes prominent schools, colleges, and academies (education and sports).
• Creating a strategy for customer delight for the successful renewal policy.
• Responsible for innovating Product strategy, roadmap, user stories, UAT, Product development and lifecycle, versioning, cross-functional collaboration, and… Show more
• Responsible for innovating Product strategy, roadmap, user stories, UAT, Product development and lifecycle, versioning, cross-functional collaboration, and end-to-end delivery.
• Working with Enablement and design teams- Instructors, Instructional designers, and media team on Product development for the learner’s best experience on content strategy, assets finalization, and LMS operations.

Noida Area, India

• Designed and delivered Enablement strategies for Digital Media GTM plans for Global Sales-SMB
• Worked with businesses in creating strategies and models for digital customer success programs, which included CLM, retention strategies, identifying trigger points- NPS, touch point, CTA, customer journey mapping.
• Introduced CLM tools like Gainsight, Zoominfo, Outreach, Linkedin navigator, and Salesforce CRM with different operations capabilities for… Show more
• Introduced CLM tools like Gainsight, Zoominfo, Outreach, Linkedin navigator, and Salesforce CRM with different operations capabilities for inbound, outbound, mid-market, and CSAM for all global centers.
• Led various programs like new hire onboarding, release management, localization, and product/Tool launch. My team managed 27 tools worldwide for Adobe SMB, Mid-Market, and Sign team.
• Created and established various processes like NHT learning path, Customer success metrics, feedback mechanism, SST issue tracker, and training roadmaps.

Noida Area, India

• Responsible for driving program strategy and vision for the Sales Systems and Tools Enablement strategy worldwide for GTM.
• Worked with internal customers to understand their use cases and their existing solutions for different verticals like digital customer success (high/low tech touch), account management, chat, and phones inbound and.
• Drive requirements definition, compliance, feature development priority, and product messaging.
• Defined multiple… Show more
• Defined multiple programs' business metrics for customer engagement and operational reliability. Designed mechanisms to deal with the bottlenecks and inefficiencies in the existing sales systems and tools.
• Collaborated with cross-functional teams like engineering, System PMs, and business teams to drive the product roadmap.

Noida Area, India

• Role & Responsibilities:
• Doing Program management and managing training on System (CLM, VIP) & Tools (e.g. SFDC, Gainsight, LP, RC, AOP, Hendrix, LWS and many more.) for Global teams across USA/UK/SingaporeChina/Brazil
• Managing training for SMB (CSAM, TAM, ISM, TSM) in Adobe across the globe and doing reviews with regional trainers on different locations in USA, UK, China, India centers.
• Connecting with Product teams on errors/issues related to order processing and renewals… Show more Role & Responsibilities:
• Connecting with Product teams on errors/issues related to order processing and renewals for the direct route-to-market, whether by PO, CC and DR.
• Partnering with Sales Operations and support leaders to identify training opportunities in the agent's use of order management systems and procedures.

Gurgaon, India

• Worked Onsite (Singapore) with Technical and Solution Architects from Salesforce professional team for the Shipping Company. Was heading the Training Content and Delivery.
• Maintenance of e-learning courses,ILT’s, TTT programs and Learning Delivery Quality/Risk/Client Interaction, Talent, Acquisition,Product Development.
• Working directly with the key team members of SFU (Salesforce University) like Sr. Education Manager (Asia Region), Account… Show more
• Working directly with the key team members of SFU (Salesforce University) like Sr. Education Manager (Asia Region), Account Executives (Training), Director- Customer Success (APAC), Principal Solution Engineer (APAC).
• Management of Project Plan, Schedule and budget in coordination with the Delivery Head, Lead Analysts and Senior Project Manager.
• Managed team resource capacity and utilization, deadlines, deliverable, and work allocation for a team of 8 people.

Noida

• Interacted to the Premier Customers and resolving their technical issues within the specified SLA.
• Worked directly with the Tier 3 Engineer’s and R&D team of Salesforce on various issues of the customer’s.
• Provide technical and Operational Process guidance to internal team members.
• Worked Pro actively with the Escalation Management Team.
• Interacted to the CST's and Account Managers for the Customer's Account.
• Worked with Case Management Team.

New Delhi Area, India

Salesforce Admin and Consultant

India

India

India

India

India

Master Of Technology (Mtech), It, A+

MTech(IT)

Bachelor'S Degree, Information Technology, A

BIT

Xii, Commerce

Activities and Societies: Cricket, Football. Awarded Best Athlete, Year 1998-99