Sanjay Morzaria Email & Phone Number

Swindon, United Kingdom

I am responsible for the day-to-day management of the Digital Media Team, which maintains and enhances the English Heritage corporate website. This is a pivotal role that requires excellent leadership, time and team management skills at a time of major organisational change. In particular, my role involves:• Collaborating with senior stakeholders to identify and agree the most appropriate digital approaches to enable effective delivery of projects.• Working with business… Show more I am responsible for the day-to-day management of the Digital Media Team, which maintains and enhances the English Heritage corporate website. This is a pivotal role that requires excellent leadership, time and team management skills at a time of major organisational change. In particular, my role involves:• Collaborating with senior stakeholders to identify and agree the most appropriate digital approaches to enable effective delivery of projects.• Working with business stakeholders to plan the prioritised delivery of the products required to meet the agreed business objectives. • Evaluating work requests from the business to members of my team, after first evaluating them for scope and priority.• Scoping, requirements capture and solution modelling for my team’s projects• Maintaining the smooth day-to-day running of my team by proactive anticipation and removal of obstacles using creative problem solving to work around difficulties. • Motivating a team of designers, content editors and project staff allowing them to deliver the department’s objectives.• Scheduling, arranging, testing and signing-off on regular deploys of any new functionality for the corporate website. Show less

Harrow, United Kingdom

I took a career break to help my wife in her childcare business whilst she recovered from a shoulder operation. During this time, I implemented her web and social media presence as well as automated her reporting. I also reviewed all her policies and procedures so that they comply with new Ofsted regulations and child protection legislation.

Richmond, London

This was an interim role whilst a permanent position was filled. My role was to project manage the implementation of a new CMS to the external website. In particular, to:• Define project scope, goals, success criteria and deliverables in collaboration with senior management and business stakeholders• Definition of roles and responsibilities and management of the project organisation (task allocation, reporting, escalation)• Create and manage the project plan, identifying… Show more This was an interim role whilst a permanent position was filled. My role was to project manage the implementation of a new CMS to the external website. In particular, to:• Define project scope, goals, success criteria and deliverables in collaboration with senior management and business stakeholders• Definition of roles and responsibilities and management of the project organisation (task allocation, reporting, escalation)• Create and manage the project plan, identifying critical path activities and managing dependencies• Manage the register of risks, assumptions, issues and dependencies Show less

Andover

The British Army wanted to quickly migrate content to a new intranet (SharePoint 2007). I was engaged to provide SharePoint 2007 WCM & content publishing training. Provided expert CMS support to stakeholders & content publishers; created migration tracking process to monitor progress; developed communication plan in preparation for intranet launch; and monitored pages for consistency, ensuring compliance with MOD / Army publishing policy. Succeeded in training 40% more staff on how to… Show more The British Army wanted to quickly migrate content to a new intranet (SharePoint 2007). I was engaged to provide SharePoint 2007 WCM & content publishing training. Provided expert CMS support to stakeholders & content publishers; created migration tracking process to monitor progress; developed communication plan in preparation for intranet launch; and monitored pages for consistency, ensuring compliance with MOD / Army publishing policy. Succeeded in training 40% more staff on how to effectively use system which facilitated dramatic increase in number of organisations migrated ready for launch. Show less

London, United Kingdom

Following a successful year of managing the Firm’s external website, I was invited to consult on a number of online initiatives primarily focused around SharePoint extranets and intranets.Key elements of my role were to:• Formulate strategies to increase the use of client extranets and look at content integration points on the intranet (PeopleSoft, CRM, Elite & SharePoint)• Project managed the launch of a global sales process through the intranet using Agile project management… Show more Following a successful year of managing the Firm’s external website, I was invited to consult on a number of online initiatives primarily focused around SharePoint extranets and intranets.Key elements of my role were to:• Formulate strategies to increase the use of client extranets and look at content integration points on the intranet (PeopleSoft, CRM, Elite & SharePoint)• Project managed the launch of a global sales process through the intranet using Agile project management techniques• Assist partners and fee earners to maximise the use of collaboration functions of the client extranets• Analyse and evaluate requirements from partners and fee earners in the EMEA region for intranet and extranet requests• Monitor performance, use and satisfaction of intranet and extranet sites (WebTrends), to identify opportunities for continuous improvement• Manage programme management documentation, seeking enhancements and suggestions for changes to the tools, templates and methodology used• Adhere to the Firm’s IT Quality Management System (ISO 9001) and Information Security Management System (ISO 27001) processes and procedures Show less

London, United Kingdom

I managed the Firm's global website, client extranets across their international network of offices in 43 countries. In this role, I provided strategic direction, technical expertise and recommend web technologies to invest in. As an international partnership firm, my effective relationship management, influencing and strong customer focus skills were vital to successfully delivering business objectives. My key responsibilities were to:• Recommend a suitable CMS solution and related… Show more I managed the Firm's global website, client extranets across their international network of offices in 43 countries. In this role, I provided strategic direction, technical expertise and recommend web technologies to invest in. As an international partnership firm, my effective relationship management, influencing and strong customer focus skills were vital to successfully delivering business objectives. My key responsibilities were to:• Recommend a suitable CMS solution and related best practice for the global website• Supervised and managed agencies, vendors and other third party suppliers• Migrated the website to a new hosting environment using Agile project management techniques• Used web analytics reporting to understand and improve on customer journeies, user experience, information architecture & taxonomy• Implemented usability and web writing best practice procedures• Reported regularly on project plan, progress, issues, resolution, risks, budgetary control, task completion, variances and lessons learned• Liaised with partners in 43 countries to identify and help define their requirements for content and functionality• Managed conflicting business priorities with customer expectations• Set up a social media policy using Twitter, LinkedIn, Blogs and YouTube• Worked with in-house creative team to ensure compliance with brand standards• Ensured compliance with W3C accessibility, data privacy policy and SRA guidelines• Showed strong client/commercial focus• Methodical approach to work, even in an Agile environment, with an understanding of the need for documentation and well-defined procedures Show less

London, United Kingdom

I was a London Ambassador Manager during the London 2012 Olympic and Paralympic games. Key elements of my role were to oversee and ensure that the volunteers, location pods and resources were operating at their most efficient level. Managers were also the vital communication link with the London Ambassadors Management Cell.My critical personal skills required in this role were:• Enthusiastic and energetic approach• Immense inter-personal skills• Self motivated• Good… Show more I was a London Ambassador Manager during the London 2012 Olympic and Paralympic games. Key elements of my role were to oversee and ensure that the volunteers, location pods and resources were operating at their most efficient level. Managers were also the vital communication link with the London Ambassadors Management Cell.My critical personal skills required in this role were:• Enthusiastic and energetic approach• Immense inter-personal skills• Self motivated• Good knowledge of London’s attractions and facilities• Great communication, listening and organisational skills• Flexible and adapting quickly to change• Managerial experienceAs a manager, my role was:• Managing the operational needs in any of the 43 locations we were based at• Resolving problems and issues by escalating issues and problems to the Management Cell where appropriate• Establishing working relationships with other visitor services – e.g. tourist information services• Managing relations with local stakeholders, landowners, media, service providers and other visitor services in the area• Timely and collaborative communication with key stakeholders in each area• Act as the key contact point when advised and directed by the Management Cell for relevant local dignitaries who may wish to visit pods and/or meet London Ambassadors• Facilitating the correct installation and usage of IT systems• Organising replacement uniforms and other volunteer equipment as needed• Ensuring sufficient visitor materials are available at all times• Assisting in the training of the London Ambassadors where and when needed• Supporting the Ambassadors with interaction with the public• Ensuring correct policies and procedures are adhered to• Responsible for the welfare, performance and motivation of the volunteers• Ensuring a smooth transition of volunteer shift patterns and breaks, and briefing / de-briefing the team at the start and end of the volunteer shift Show less

Exeter, United Kingdom

I managed two parallel projects in implementing the GOSS CMS to the Met Office research website and a mobile enabled weather website within seven months of starting the projects. This role required lateral thinking mixed with a tenacious “can do” mentality, balanced with the sensitivity of implementing a huge culture change programme. In this project, I successfully:• Engaged stakeholders at all levels at the project planning through to implementation stage by demonstrating business… Show more I managed two parallel projects in implementing the GOSS CMS to the Met Office research website and a mobile enabled weather website within seven months of starting the projects. This role required lateral thinking mixed with a tenacious “can do” mentality, balanced with the sensitivity of implementing a huge culture change programme. In this project, I successfully:• Engaged stakeholders at all levels at the project planning through to implementation stage by demonstrating business case, employee and customer benefits• Provided leadership in directing a major change programme in a co-ordinated way• Defined and planned the business priorities and requirements into a project plan• Adhered to strict release management, operational acceptance and IT security procedures to ensure timely release of websites• Produced a test plan and script for the CMS and website prior to full launch. Managed the testing for functionality and devices through an external agency• Managed a number of key third party partners and relationships including WebTrends, Sitemorse and Webcredibles• Developed wireframes of a refreshed design and validating its usability with external research• Took ownership of detailed and complex functional and technical specifications of the CMS• Worked with senior content owners, agreeing the customer journey and information architecture• Analysed issues in a creative, systematic and pragmatic way to enable me to provide recommendations and make decisions on behalf of the customer and business• Worked closely with technical teams both within the Met Office and external suppliers• Integral part of a core team that laid the road map for the migration of the remaining content using the CMS• Trained editors in the new CMS as well as organising web writing training• Developed a governance framework to ensure compliance to agreed standards Show less

I lead a major intranet audit that reduced the content by over 51% and increased usage by an average of 80%. As project manager, I developed the project approach, created a requirements management plan, maintained a risk register, issues and lessons learnt log. Also identified and exploited synergies between areas of related content across the business, liaising with publishers and content owners.

My main role was to line manage a small team of developers and content editors in the day-to-day web publishing activities of a number of key government websites. I also gave practical and strategic support for Cabinet Office Management Units to focus on editorial & policy standards, accessibility, best practice and governance. This position demanded confidence, gravitas and effective management skills to successfully meet ministerial objectivities and priorities.

I managed Aon’s UK website (using TeamSite CMS) and online marketing activities (using Eloqua). Key activities included senior stakeholder management across all business units; content requirement analysis; domain name management and implementing a website governance framework.

My role was to interface with the company's management team, business units and third party web developers to ensure business requirements were accurately translated into accurate functional and technical specifications.

Developed the intranet strategy and managed the day-to-day content with particular emphasis on usability, information architecture, content quality and the information needs of the Organisation's Knowledge Managers.

Managed the content and structure of the corporate intranet for 12K employees; including budgetary control, project management and evaluating business needs and priorities. Undertook employee feedback and user consultation to increase usability and content of the site.

Supported the Corporate Communications function in identifying and implementing essential communication systems and structures as well as project managing large Group events.

Microsoft Certified Technology Specialist, Ms Project 2007

Prince 2 Practitioner

Post Graduate Dms, Marketing And Business Studies

Degree, Business Studies

Certified Scrummaster, Project Management, Certified