Sanjay Rawat Email & Phone Number

Gurugram

I help clients address quality and productivity issues by keeping a pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile.While providing regular report . I’m responsible for supporting the management or business unit and implementing policies and procedures to ensure that the department or business unit operates efficiently and effectively.

Candor Tech Space , Noida 135

1. Analyses and determines what affects agent and team performance, and establishes solutions.2. Prepares and submits reports on team performance to the Operations Manager.3. Ensures that each team member meets or exceeds his or her goals and metrics on a daily, weekly, and monthly basis

India

Engaging with Nesting Team members.Helping them to clear Nesting by sharing product knowledge.Communicating business goal to gets better engagment.

India

Handling customers Internet,Optik-TV,Home phone,Email related queries.Also maintaining CSAT,Repeats,Transfer,Attemdance,Outbound/Inbound calls as KPI’s

Noida, Uttar Pradesh, India

Handled technical queries of US & Canada customer.Education about various Micorosoft Products.

Bachelor Of Technology - Btech, Computer Science

Pcm