A dynamic professional with several years of experience in Human Resource Management, Client Relationship & Program Management and Operations. Adept at leading team for running successful process operations with experience in developing procedures, service standards for business excellence; proficient in coordinating with internal/external departments to achieve quality product and services norms by managing operations through system & procedural controls along with designing various training programmes to enhance the individual talents, productivity & overall effectiveness. Possess excellent interpersonal skills with demonstrated abilities in building & maintaining relations across departments as well as across levels