Sanjeeda Khatoon Email and Phone Number

*Performing early detection, prevention and minimization of losses through review of suspicious transactions of employee expenses. *Determine existing fraud trends by anayzing accounts and transaction patterns.*Monitor real time queues and intercity high risk transactions within the business portfolio.*Observe customer transactions to identify fraudulent activity and resolve queued transactions within the service level agreements to reduce potential revenue losses.*Developing strategies for identification of new Fraud patterns with approach for initiation of early prevention plans.*Ensure confidentiality of all information collected during investigation.

*Problem solving and problem resolutions skills.*Excellent typing skills to type complete, accurate and thorough notes in customer files.*Communicate and write clearly and in a professional manner with all levels of employees and customers (telephone, email, online chat ).*Multi-Task between multiple screens while speaking with the customer.*Excellent telephone etiquette to enhance relationships with customer.*Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.