Sanjeev Kumar Email and Phone Number
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25+ years of progressive leadership within NLP & AI Research & Dialogue Systems, excelling as a Co-Founder, CTO, Chief Scientist, Software Engineering & Emerging Technologies Lead, which has combined to earn my place as a global expert in support ticket automation. I possess a Ph.D. in Artificial Intelligence, with concentration in Autonomous Agents & Multi-Agent Systems.Currently, I serve as Co-founder, CTO & Chief Scientist at Quark.ai, a Generative AI platform revolutionizing the global support space by offering proactive support technology that automatically resolves tickets & incidents. In this capacity, I lead all technical operations, research direction, product vision, hiring, team management and retention of world-class AI teams. We built the world’s first end-to-end ticket interpreter for technical support at Quark.ai, capable of resolving the entire ticket, including user comments that has positioned Quark.ai as the industry leader in support ticket automation. SERIAL ENTREPRENEUR, 3X FOUNDER & PROGRESSIVE TECHNOLOGY LEADER:• Founder & CTO of multiple tech startups, including Quark.ai, CellKnight & Jinglepal that leveraged leading-edge NLP technologies; owned product vision, technology integrations & development • Former VP of Solutions Architecture, Technology & Innovation at Atypon Systems, a Top 100 digital content tech company; revitalized previously failing company, enhancing technology operations that resulted in a successful exit• Lead Scientist in ontology & chart interpretation for DARPA CALO program (led to Siri) • Supported Cisco's growing product offerings using the latest NL & speech recognition technologiesPATENTS, PUBLICATION & INDUSTRY THOUGHT LEADER: • Manage end-to-end technology product development process, resulting in 50 US Patents;https://ppubs.uspto.gov/pubwebapp/external.html?q=kumar.inv.%20AND%20sanjeev.inv.%20AND%20cisco.as.%20AND%20(shmuel.inv.%20OR%20patel.inv.%20OR%20jain.inv.%20OR%20laurent.inv.%20or%20ashish.inv.)&db=USPAT• Publications: https://scholar.google.com/citations?user=CNSt5pUAAAAJ• Journal Reviewer for AI Journal & JAIR• Reviewer for global NLP conferences like ACP, NAACL, COLING ACL & EMNLP
Quark.Ai
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Co-Founder, Cto And Chief ScientistQuark.Ai Mar 2019 - PresentSanta Clara, California, UsGenerative AI platform that interprets Technical & Field Support issues to figure out next best actions and resolutions. Our SaaS and on-prem solutions use Generative AI (LLMs), Deep Learning, classical NLP & Computer Vision to provide high accuracy with low total cost of ownership.As CTO & Chief Scientist, I lead technical operations, research direction & product vision to solidify our competitive edge & achieve rapid growth. I hired, managed & retained a world-class team of 30+ AI Researchers & Engineers to build NLP data collection/tagging platform, Q&A search, and chatbot interfaces. My hands-on leadership has formed a cohesive team environment focused on improving & expanding our core platform.SUPPORT TICKET AUTOMATION LEADERSHIP HIGHLIGHTS (AL, NLP, RAG): • Built early Deep Learning models generating answers from technical documents long before Generative AI became popular, with our description model predating today's reranking models by several years• Developed first end-to-end ticket interpreter for technical support using deep learning, classical NLP & Retrieval-Augmented Generation (RAG) before the term RAG existed; • Positioned interpreter to automate understanding & tickets analysis & suggested solutions for complex product support tickets, while competitors struggled to improve search using NLP• Created go-to-paragraph for customer support before scroll-to-text was offered in modern browsers• Devised visual ingestion technique to semantically segment of documents & tickets with full context of paragraphs, table rows, lists, images & code fragments several years before unstructured.io existed• Integrated AI planning techniques to solve support tickets using novel backward chaining technique, while competitors tried making tickets work with Generative AI• Pioneered “Autonomous Multi-Agent Support Assistants” concept, making them collaborate with customers & human support agents to proactively & iteratively resolve tickets like a human would
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Chief ScientistQuark Intelligent Systems (Quark.Ai) Apr 2017 - Feb 2019Actively conducted Computational Linguistics (NLP/NLU) research -- both hands on and as Reviewer for NLP conferences. Culmination of this effort was the prototype development of a cognitive computing platform that pioneered goal-oriented dialog over documents using latest developments in Deep Learning augmented with classical NLU, NLP, and AI planning techniques. LEADERSHIP RESPONSIBILITIES & NOTABLE RESULTS:• R&D and product conceptualization, market research, product development & business development• Developed a search replacement system that finds answers to end-user questions from product manuals, user guides, web pages, discussion forums, and other textual data using Deep Learning and classical NLP techniques; most AI-driven companies were limited to answering only "common questions"• Hired & led Deep Learning Engineers & Linguists to improve and expand the core platform• Built & managed team of Software Engineers to develop NLP data collection/tagging platform, and Q&A search and chatbot interfaces
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Vp Of Solutions Architecture, Technology & InnovationAtypon Nov 2012 - Mar 2017Hoboken, Nj, UsAtypon is the largest publishing platform with modules for information discovery, marketing, eCommerce, analytics & more. In this capacity, I oversaw revamp of information discovery (search, recommendation) & enhanced end users’ search experience.• Managed, grew & retained globally distributed team of 40+ Solution Architects & Account Managers• Implemented new product innovations that drove multi-million-dollar revenue growth and earned large new customer contracts, including the company that later acquired Atypon• Revamped information discovery to improve search and content discovery utilizing NLP & NLU• Gathered requirements and aligned Engineering, Project Management, QA & sales teams• Hired & managed Client Services team to handle all services post-sales handover, including platform onboarding to design & deliver solutions, integrate product enhancements, and change requests• Expanded the Solution Architecture & Technical Support teams; mentored & guided solution architects, empowering each to tackle technical, product, business development, and customer management issues -
President & CtoCellknight.Com Sep 2010 - Nov 2012CellKnight.com is an innovative AI & NLP platform that dramatically reduced the wireless bills of companies. I bootstrapped this startup and led company-wide design, cutting-edge cellular usage analytics, proactive monitoring, and auto-provisioning technology that dramatically reduced cell phone expenses on behalf of 6 key customers.• Managed end-to-end operations to design, launch, run & scale the startup; led product vision, tech stack, development process, business development, marketing, sales, partnerships, funding, legal & HR• Led in-house & off-short team of 18 Developers & support staff to build proprietary technology
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Ceo & Co-FounderJinglepal Dec 2008 - Aug 2010JinglePal is a tech startup that conducted research, built prototypes and experimental technology, paving the way for CellKnight. I built, scaled, and managed a technology company focused on simplifying natural interactions on mobile devices.• Managed and worked hands-on with on-site & off-shore development teams to create technology to simplify natural interactions on mobile devices• Combined unified communications, semantics, multi-modal recognition, and natural language understanding techniques• Transitioned technologies to CellKnight Inc. & Adriff.com, a news-based Futures trading bot, smart AD posting product right from the mobile device & coupon search product with IVR, SMS & email interfaces
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Software EngineerCisco Systems Jun 2005 - Dec 2008San Jose, Ca, Us• Explored emerging technologies & product ideas for voice technology group• Centered innovations on application of recent advances in NL understanding, AI, semantics, and multi-agent technologies to suite of unified communications & collaboration products• Represented Cisco at national AI conference & spoke on dialog understanding • Supported development of Cisco call center products & served as new hire mentor• Innovation efforts resulted in several patents and proposals -
Staff ScientistOregon Health & Science University Jul 2001 - Jun 2005Portland, Oregon, UsServed as integral member on three different research efforts. Highlights include; CALO (Cognitive Assistant that Learns and Organizes): • Worked on the DARPA program that spun off "Siri". • Coordinated multi-modal learning & ontology development efforts between multiple universities/labs Speech & Gesture recognition on mobile devices: • Served on DARPA (Defense Advanced Research Projects Agency) funded project• Studied effects of exertion and random external noise in real world setting on speech recognition and hand-drawn gestures on mobile devices such as smartphonesCoABS (Control of Agent-based Systems): • Played a small part in enabling the field of semantic web through this DARPA program that was precursor to DAML (DARPA Agent Markup Language) Program• Devised formal semantics of speech acts and natural language conversations/dialogs -
Research Associate - Phd ResearchOregon Graduate Institute - Ohsu Sep 1997 - Jun 2001• Supported development of semantics & frameworks for communication, coordination & NL understanding
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Sr. Project AssociateIit Kanpur Dec 1996 - Aug 1997Kanpur, Up, In• Created architecture and proof of concept for online classroom with shared whiteboard & audio -
Software Eng.Infosys Jun 1995 - Dec 1996Bangalore, Karnataka, In• Developed software in C, C++ & Unix shell scripts for Banking Product group
Sanjeev Kumar Skills
Sanjeev Kumar Education Details
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Oregon Health & Science UniversityComputer Science -
Oregon Health & Science UniversityComputer Science
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Indian Institute Of Technology, KanpurElectrical Engineering
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Patna University
Frequently Asked Questions about Sanjeev Kumar
What company does Sanjeev Kumar work for?
Sanjeev Kumar works for Quark.ai
What is Sanjeev Kumar's role at the current company?
Sanjeev Kumar's current role is Co-Founder, CTO & Chief Scientist @ Quark.ai | NLP & AI Leader with Expertise in Autonomous Agents & Enterprise Automation.
What is Sanjeev Kumar's email address?
Sanjeev Kumar's email address is ku****@****ail.com
What is Sanjeev Kumar's direct phone number?
Sanjeev Kumar's direct phone number is +140898*****
What schools did Sanjeev Kumar attend?
Sanjeev Kumar attended Oregon Health & Science University, Oregon Health & Science University, Indian Institute Of Technology, Kanpur, Patna University.
What skills is Sanjeev Kumar known for?
Sanjeev Kumar has skills like Distributed Systems, Software Development, Artificial Intelligence, Big Data, Saas, Machine Learning, Mobile Devices, Start Ups, Natural Language Processing, Product Management, C++, Java.
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