Implemented digital marketing strategies that resulted in a 40% increase in online sales and a 30% growth in customer engagement.Optimized operational processes, leading to decrease in overall company expenses.Developed and executed marketing campaigns that led to increase in website traffic and improve conversion rates.

Bliss Telecom, Having 200 seats Contact Center. My role is to take care of Complete Call Center Management, Strategic planning, Execution of all Call Center operations, Workforce Planning, Quality Management, Process Improvement, IT Data and Voice Network Planning, Training & Reviews, Recruitment- Technical Resource and Other Workforce, Staffing Utilization. Procurement of Hardware and Vendor Management. As Head of Operations and Telecom, I have effectively led the planning, organization, direction, and evaluation of information systems operations, including voice communication and electronic data processing (EDP). My responsibilities include developing and implementing LAN and WAN access policies, managing voice and back-office operations with a focus on data security, and collaborating with managers on system requirements, costs, and timelines. I have successfully hired and managed teams of information systems personnel and contractors to design, develop, and administer telecommunications systems, while also selecting vendors and negotiating contracts. Additionally, I have implemented company-wide hardware and software training programs, managed call center metrics to ensure customer satisfaction, and developed results-oriented recruiting and training initiatives.

As a Project Consultant, I excel at building and maintaining strong customer relationships by serving as the technical liaison throughout the sales process, from pre-sales to post-sales. My expertise includes supporting account managers by understanding customer challenges and delivering tailored technical solutions, providing live product demonstrations, and managing teams on both short- and long-term projects. I communicate effectively across all levels of the organization to ensure project success and compliance with directives. I have implemented and managed comprehensive hardware and software support programs, designed and maintained local area networks, selected vendors, negotiated contracts, and developed companywide training initiatives. My focus on setting hardware and software standards and working closely with delivery teams ensures ongoing customer satisfaction and identifies new revenue opportunities.

As a Project Development Manager, I specialize in supporting account managers by thoroughly understanding customer technical challenges and providing effective solutions. My role includes delivering live product presentations to end users and partners, managing small teams to execute both short- and long-term projects, and ensuring alignment with project goals through clear communication with all stakeholders. I have successfully implemented and managed hardware and software support programs, designed and maintained local area networks, and developed comprehensive documentation to track project milestones and provide management with actionable insights. My focus on operational excellence ensures that projects are completed on time and meet all requirements.

Develop marketing territory plan. Identifying target segments.Handling corporate sale team of 4 members.Identification of customer needs and providing customized solutions.Handling front line sales force for North India operations.