Having worked in the HealthCare BPO industry for over 20 years now which includes a stint in Australia, I have built up significant experience in running operations with an ability to manage work with different cultures and work practices.For the last 20 years, I have worked in technology-based service companies in the IT-enabled environment with Spheris Inc.Initially, with a transcription background, my career started as a medical language specialist at Spheris. I progressively moved to take on senior management positions in operations, Quality and HR functions. I have been heavily involved in the implementation of systems and processes in all these areas.In 2006, I moved into a senior management position that involved handling clients across the US, Europe and Australia.