Sr. Manager - Projects
CurrentTaking care of North India, Responsible for Program and Project - Management, Service Delivery and Escalations , responsible for Voice Based Contact Center Solution's Consultancy, CIM System’s Management & Maintenance like Aspect Software- Genesys Contact Center 8.0/5, AVAYA, Cisco PCCE 11.5/12.0, Aspect UIP-6.X,UIP-7.X, Concerto’s – EnsemblePro-5.X, etc.actively involved in Solution Consultancy; System Implementation & Integration and Customization which includes effective CIM Solution’s Consultancy and business process requirement's fulfillment.