Senior Manager
Current• Setting up property pre and post operations.• Acquiring the necessary license, NOCs renewal from government authorities on time for running the property without the interrupted operations.• Liaison with government officials including E. Tax / fire / Health / Food /Labor/ Police etc.• MIS, Develop & implement short & long term operational plan that will Maximize Revenue, Minimize Costs, Increase Profitability • Prepare & Measure Budgeting of cinema revenue and expense. Regularly analyzing Variances & prescribing corrective action.• All administrative activities of cinema operation with PR and cinema promotion• Protecting and maintaining the physical assets of the company to ensure the highest standard of Customer service are achieved.• Maintain the relation with print media for the Regular & Special occasion Ad.• Maintains positive customer relationships by providing prompt and appropriate responses to inquiries/issues/concerns.• Monitor and analyze the activities and trends of the competitors• Responsible for the security and safety of customers and employees and ensure emergencies procedures are established, well publicized & implemented.• Overall UP keep and maintenance of the units• To ensure all SOP's are adhered-to and to maintain consistency in overall Service Standards.• Getting the Customer Feedback Form on daily basis and interacting with the customers to minimize the complaints• Team management, utilizing the reward system, to motivate staff & enhance their effectiveness, reduce attrition• Keeping in coordination with concerned departmental heads of Security, maintenance & engineering, housekeeping, marketing, HR, projection, and F&B for operational efficiency.