Sanjeev Kumar Email & Phone Number

Gurugram, Haryana, India

Managing Complaints/ Escalations received from RBI, NCH (Nation Consumer Helpline), GRO (Grievance Redressal Officer) Desk, TRAI (The Telecom Regulatory Authority of India), SMT Escalations, Cyber Crime Complaints, and Legal Complaints.Investigate the concern and provide the appropriate resolution within SLA's.Maintain and update the database with information on the nature of complaints received and status of resolutions.Coordinate and follow-up with the relevant departments, if required, for obtaining relevant information for resolution of the client's complaint.Do grievance redressal for client complaints.Diligently answering request/ Query/ Complaint posted by customer on Social Media. Handle Walk- in client at the Head Quarter as in basis.Proven experience across the domain of Risk/ Complaince Operations and Fraud. A track record driving change and innovation.

Gurugram, Haryana, India

Provide prompt, courteous to customers enquires via email or chat.Escalate priority issues for quick resolution.Maintain high quality interaction to ensure customer satisfaction.

Gurugram, Haryana, India

Acting as a point of resolution for customer who have Query, Request and Complaint.Obtain and evaluate all relevant information to handle inquiries and complaints.Record details of inquiries, comments and complaints and action taken.

B.A. (Programme)

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