Sanjeev Kumar Email & Phone Number

Gurugram, Haryana, India

Hyderabad, Telangana, India

#Role:-As a WFM MIS, I am responsible for preparing all the KPIs and finance-related reports, such as invoice incentives, as per client requirements. I also manage a team and ensure their productivity by preparing reports such as agent performance reports, utilization hour and MTD reports. Additionally, I maintain headcount records, calculate shrinkage and.

Hyderabad, Telangana, India

#Role:-Prepared logging hours, target versus actual reports, penetration reports, CSAT (Customer Satisfaction) DT (Daily Tracking) MTD (Month-to-Date) reports, HC (Headcount) shrinkage, APR (Agent Performance Review) reports, EOD (End of Day) weekly and monthly MIS (Management Information Systems) reports, creating agent IDs, uploading calling data.

As fresher, I got various opportunities to learn & grow as an associate and team member. Recived positive feedback from senior management for my work and also rewards for other activities. & including my #Role:-worked with insurance team takcare of insurance resolved problems related to insurance prapard mis reports and coordinate with field employees ask.