Sanjeev Kumar Email & Phone Number

Gurugram, Haryana, India

Hyderabad, Telangana, India

#Role :-As a WFM MIS, I am responsible for preparing all the KPIs and finance-related reports, such as invoice incentives, as per client requirements. I also manage a team and ensure their productivity by preparing reports such as agent performance reports, utilization hour and MTD reports. Additionally, I maintain headcount records, calculate shrinkage and attrition, and prepare weekly and monthly process summaries.To streamline the reporting process and reduce workload, I create interactive dashboards and automate reports. I also present data to senior management and gather valuable feedback from them. If any changes are required, I make the necessary updates accordingly.Worked with :-#Google shopping#Youtube YPP

Hyderabad, Telangana, India

#Role :-Prepared logging hours, target versus actual reports, penetration reports, CSAT (Customer Satisfaction) DT (Daily Tracking) MTD (Month-to-Date) reports, HC (Headcount) shrinkage, APR (Agent Performance Review) reports, EOD (End of Day) weekly and monthly MIS (Management Information Systems) reports, creating agent IDs, uploading calling data, dashboard monitoring, preparing agent performance reports, updating Google Sheets, providing necessary training and coaching for agents, conducting follow-ups, 1-to-1 performance evaluations, quality assessments, and MIS appraisals.Worked with :-#swiggy stores

As fresher, I got various opportunities to learn & grow as an associate and team member. Recived positive feedback from senior management for my work and also rewards for other activities. & including my #Role:-worked with insurance team takcare of insurance resolved problems related to insurance prapard mis reports and coordinate with field employees ask about daily money collection update report daily basis.i got good feedback from senior management etc..Worked with -:#NBFC#RBL