Sanjeev Kumar Email and Phone Number

Working with Intermediary Channel Acquisition & Managing Outsource Vendors for Dubai Region for Personal Loan.Regular visit to Vendor premises to check if Business is happening as per Bank Code of conduct, Policy & process.Regular Trainings to Vendors New Sales staffs on Personal Loan Policy & process.Regular Call Monitoring of Sales Staffs if following the Call script as per ADCB format to avoid any miss-selling or miscommunication to customers.Randomly checking Sales Staffs filled applications & documents to avoid any fraudulent activity.Meeting with Vendors Sales Heads/Managers to review Business Target on weekly basis.Continuous Interactions with Sales Heads/Managers along with Sales staffs for any changes in policy or process to guide them timely Continuous follow up with Vendors on ADCB NPS (Net Promotor Score) activity.Continuous Interactions & discussion with CIU (Credit Initiation Unit) on pending casesDiscussion on pending or rejected Personal Loan applications with Vendors Sales Heads/Managers Company listing to source Business for Vendors Companies detail Maintenance in our system (CDMS) to avoid any delay in process of Personal Loan applications.