Heading Plant Service office on all product LCVs Buses and Electric Buses chassis for the Marcopolo as well as ACGL plant for Body Building. Dhawad is the exclusive plant for Electric Buses. Small Commercial Vehicles - 3 range of Models, M&HCV - 5 range of Models the product outgoing to be ensured on Serviceability point of view, Field TML network connected on the product support along with technical know how to be updated on regular basis - also in the change and update in product… Show more Heading Plant Service office on all product LCVs Buses and Electric Buses chassis for the Marcopolo as well as ACGL plant for Body Building. Dhawad is the exclusive plant for Electric Buses. Small Commercial Vehicles - 3 range of Models, M&HCV - 5 range of Models the product outgoing to be ensured on Serviceability point of view, Field TML network connected on the product support along with technical know how to be updated on regular basis - also in the change and update in product to field. Warranty settlement along with Plant counterpart and issue resolution the area of expertise. New product monitoring and Customer support is the base update along with Complaint Management. Show less

1. Head Service Training Center, New concept of Training introduced in TML on Bronze / Silver and Gold level skill to the Pan India TML network, successful implemented across the TML network.For exclusive TML SPD new assessment for Local Mechanic training concept introduced and implemented, 2. For TML International Business - a totally new concept of SKILL PRO developed for the IB (International Business) team where TML distribution network brought on the single concept of product… Show more 1. Head Service Training Center, New concept of Training introduced in TML on Bronze / Silver and Gold level skill to the Pan India TML network, successful implemented across the TML network.For exclusive TML SPD new assessment for Local Mechanic training concept introduced and implemented, 2. For TML International Business - a totally new concept of SKILL PRO developed for the IB (International Business) team where TML distribution network brought on the single concept of product awareness (know how) of newly introduced Heavy Trucks Prima Range to nearly all export countries. First 2 Batches for 9 months exclusive design on TML Product on function and serviceability, overwhelming response from Africa, South East Asia countries. Youtube Link attached for SkillPro initiative: https://www.youtube.com/watch?v=f4DF2fXXdaA 3. In addition to the above achievement: A wholly new concept of JOB MELA introduced for the TML Apprentice who completed their 3 years diploma courses on MOTOR MECHANIC under state Govt Initiative. these Job Mela is exclusive to the TML Dealership network, who get experienced passed out boys and girls for the product technical support as their carrier. Show less

Heading - After Sales Quality Management - for Product Technical Support for Heady Duty Truck introduction in India for after Sales activity Like Warranty Policy, Complaint Management, product update for Indian road and operation.Dealer working Policy and field support policy design and implemented successfully with Warranty concept.For Introduction In India - Technical Training and Product Changes were the most liking and successfully completed.

Product Technical support, Customer Care activities, New product lounch support, Product issues resolution & escalation to plant level.New product maintenace & repair method established.

Technical Support in field on product / customer complaint resolution, Warranty handling, Product support like service check, field issues escalation & resolution.