Sanjeev Misra Email & Phone Number

Gurugram, Haryana, In

Chennai , Tamil Nadu, In

LifeSigns is an early stage biomedical start-up pioneering real-time continuous patient monitoring and IOT devices

New York, Us

Driving Overall Operations with a 1000+ workforce

Indus Initiatives is an investment vehicle that primarily invests in early stage EdTech start-ups with potential to scale rapidly

Noida, Uttar Pradesh, In

Managing post-sales efforts across Onboarding, Servicing and Growth for the 20m+ Merchant network

Gurugram, Haryana , In

TravelTriangle is India’s leading online holiday marketplace bringing travelers, and expert travel agents to a common platform and delivering custom holiday experiences. Focus of my role was on enhancing consumer experience, solving holiday needs using innovative technology products, evolving new business and revenue segments, and drive steep business and revenue growth in an extremely competitive environment. TravelTriangle had beaten established competition in the leisure holiday segment and had grown to a scale delivering ~1000Cr of annualized holiday sales

Chennai, Tamilnadu, In

Successfully led the company to an IPO with responsibility of driving the entire Matchmaking Business with complete ownership of Business Strategy, Revenue Management, P&L and driving growth initiatives across all matchmaking brands - Bharat Matrimony, Community Matrimony, Assisted Matrimony and Elite Matrimony. Led the entire value chain of Profile Registrations to Success Stories. The role required driving Revenue Delivery Structure and Strategy, Online & Campaign Strategy, Service Delivery, and Channel Operations Strategy managing more than 3500-people across various business groups that includes Fresh Acquisitions and Sales, Customer Retention Operations, Online Assistance, Retail Network & Store Operations, Personalized Service Operations, NRI Service, and Customer Service Operations. As key member of the leadership team, drove long term organizational strategy for future sustained growth, profitability and developed new product-service mix to meet customer needs.

London, England, Gb

Responsible for managing all operations across UAE and Africa markets. Managed a diverse operation across 12-different lines of business that included Customer Service, Virtual Relationship Management, Telesales, Collections and various Back-Office operations spanning across customer segments with 500+-people. Key deliverables were enhancing the quality of customer experience, overachieving sales targets and significantly reduce staff attrition. In my earlier role with Scope, responsibility was to manage all voice based customer service and back-office operations for the India and the UAE markets across Liabilities, Assets and Card products, managing 800+ people. .

Mumbai, Maharashtra, In

Responsibility was to setup and evolve the HR Outsourcing practice and develop ground-up the product-service offering, go-to-market strategies, and engaging with business partners to develop an end-to-end servicing-model. In addition was responsible to provide significant domain expertise in setting-up the HR Outsourcing technology and Operations delivery structure to meet customer requirements and to maintain and develop the relationship with SAP, the core technology engine.

Budd Lake, New Jersey, Us

One of Founders of the company focused on the Benefits Admin space. My responsibility as a founder member and as the owner of Operations was to ensure that all delivery metrics were met for Secova's 30+ customers and that all the processes were adhered to on a day-to-day basis ensuring strict customer satisfaction and metrics. My day-to-day responsibility was managing global operations across 3-facilities (one in India and two in the US) and to drive “higher-domain” intensive jobs to Chennai thereby giving credibility to our “best-shore” and financial model. Key role was developing ground-up innovative service delivery set-up for services over phone, email, web and fax channels, this included identifying technologies, vendor partners and implementation.

Key responsibilities were to transition and deliver on processes from the US to India...set-up from ground-up the Banking, Financial Services and Insurance Business Unit, the Telecom eCare Business Unit and eCommerce Business Units

Responsible for defining and maintaining operation standards of various processes and developing standard operating procedures. Responsible to help one of the organizational divisions to attain and maintain an ISO 9002 certification

Mba, Operations Management

B. Tech, Mining Engg