Accomplishments:Successfully contributed to the proper handling, coordinating, and managing of numerous Business Continuity, Crisis Management and Corp Security incidents (involving COVID-19/global pandemic, travel incidents, weather & natural disasters, labor strikes, etc.) and challenges for the global staff, offices and overall organization.Successfully administered all aspects of the bi-annual disaster recovery tests i.e. Onsolve Send Word Now (Moody's Emergency Notification Tool), including designing the protocols and objectives, developing the test schedule, communicating with participants, facilitating resolution of any technical or administrative issues, maintaining the necessary documentation, assessing the results and preparing the final report for executive management.Successfully managed and completed Business Continuity Plan reviews, sign offs, Crisis Management plan reviews; migration to SharePoint 2019, COVID-19 Incident Response to name some critical projects.Support the development of Incident Management exercise and share feedback to be used in the post exercise review.Successfully supported the on-going mergers and integration of new acquisitions globally and conducted trainings table-top sessions to align the new entities with Moody's Corporate Security guidelines and policies.Successfully conducting the quarterly Global Access Control Audits for all Moody's offices and affiliates (around 75 offices) globally and Access Control Manual revisions and training of new local Facilities contacts and integration with recent corporate acquisitions.Successfully, collaborate with all global Moody’s offices across different time zones for Global Access Control Audits for Moody’s Chief Security Officer.Ensure global travel security and provide support within the organization by leveraging tools like Egencia, Crisis 24 (WorldAware).Collaborate and provide support to Internal Audit team to formalize new guidelines w.r.t. Corporate Security protocols.

ConnectAndSell, a SaaS based sales acceleration solution for sales representatives at various technology startups and Fortune 500 companies. ConnectAndSell enables you to have more conversations with your intended targets than serial dialing, either manual or technology enabled. The company’s cloud based software begins the outbound call process for users as soon as they log-in, and enables them to access their contacts directly from its platform or from their own . The company’s solution improves the efficiency and effectiveness of critical business functions, such as outbound prospecting, qualifying marketing leads, channel market development, and more. It serves software, professional services, financial services, health care, computer services, and media and entertainment companies. Assistant Manager is responsible for:Support onshore teams to manage business development and relationship elements with key clients.Support extended teams in U.S. to implement CAS account management framework.Provide strategic insights and analysis on client requirements to extended onshore teams.Lead account administration and communication support to ensure excellent customer service.Manage operations, Sales and pipeline analytics support to onshore teams.Work with onshore teams on prospective clients during proposal development.

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. Sr. Quality Evaluator is responsible for:Collaborate and partner with client and key stakeholders to ensure achievement of goals per agreed SLAs.Drive operational discipline using quality monitoring and assurance frameworkDesigning and implementing controls that lead to risk reduction and ensure compliance Monitor adherence to compliance standards and ensuring oversight over corrective actions Preparing referrals and trend analysis report for the management.Sharing gap analysis and feedback through calibration sessions.Conducting training and refresher workshops for team members.Achievements:Awarded Rising Knight Award of the Quarter 4 of 2013 for exemplary performance during the Quarter.Awarded Superstar of the Month Award for showing performance excellence for May 2014.Awarded Outstanding Employee Award for setting the standard for peers in Metrics that matters.

EXL Service is a provider of decision analytics, operations management, outsourcing, business transformation and IT services. EXL's services are structured around insurance, banking, financial services, utilities, healthcare, transportation and travel industries. The company is headquartered in New York City, but most of its services are provided through India-based delivery centers. SME is responsible for:Working with UK Telecom Giant ORANGE for Inbound Billing Related Queries.Handling and supervising the Transition batch.Implemented the training module for the new hires and responsible for updating the same.Periodically interact with middle and senior management.Improving the quality of process and timeliness of service to internal and external customers.Achievements:Consistent Performer in productivity and quality scores.Recognized as S.M.E. (Subject Matter Expert) for the process and handling transition of new agents on the floor.Agent of the Quarter for Jan’08-March’08Recognized as Quality Performer for the month of June’08.

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Customer Care Officer is responsible for making inbound calls and Up-sell the credit card and services in Citi Sunshine process for Citi Bank.