Sanjeev S Kumar Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

New Delhi, Delhi, India

Kochi, Kerala, India

Kochi, Kerala, India

Kovalam

Thiruvananthapuram, Kerala, India

Thiruvananthapuram Area, India

• Rate Management• Inventory management• Enhancing revenue with miscellaneous sales and upselling.• Handling Groups of 150 rooms and their billing.• Manage and guiding the Front Office Team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue• Managing all operational documents & records as per organizational requirements• Personnel Management and staff related issues• Training • Monitor Guest Feedback scores and related issues • Monitor accounts related audits & issues• Monitor Front Office Personnel to enhance guest experience overall, cordial attention and personal recognition• Manage Front Office, and particularly Guest relations personnel’s, to ensure priority members known repeat guests and other VIPs receive special attention and recognition• Handle credit policies and procedures and liaise closely with Finance department to ensure that credit procedures are properly carried out• Knowledge of Hotel Software Opera.• Meeting with all guests at the time of check in & check out to ensure close liaison with all the guests• Coordinate with the top management team to upgrade areas and employees. • Manage the departmental expenses• Plan recreations for staffs.• Ensure regular staff feedback and interactions to ensure highest staff motivation level.

Management Training for Food and Beverage Service and Front Office. Training divided into two parts :- On the Job Training Phase - The Leela Palace Bangalore - 357 Rooms - Operational aspects of all the areas of a hotel with core learning on the main operational areas. Supervisory Level - The Leela Ambience Gurgaon - 392 Rooms - Training of 4 months each in Front Office and Food and Beverage Service. - Closure of training by presentation of the learning to the General Manager and Training Manager