Sanjeev Garg Email & Phone Number

Rochelle Park, New Jersey, Us

AVIXA:- Architected comprehensive CMS, LMS, and eCommerce platforms: Designed and implemented robust content management systems, learning management systems, and eCommerce solutions, ensuring seamless integration and user experience.- Strategized data management: Developed and executed a data strategy to enhance data collection, storage, and utilization for informed decision-making.- Operationalized cybersecurity measures: Established and maintained rigorous cybersecurity protocols to safeguard digital assets and information.- Streamlined development processes: Implemented an efficient development cadence, ensuring timely delivery and high-quality outputs.AARP Foundation:- Deployed ITIL-based service desk: Successfully launched an ITIL-compliant service desk, optimizing incident management and support operations.- Defined and collaborated on SLAs and KPIs: Worked closely with AARP to establish clear service level agreements (SLAs) and key performance indicators (KPIs), enhancing accountability and performance tracking.- Managed incident and change processes: Coordinated incident and change management processes, ensuring smooth transitions and minimal disruptions to operations.David’s Bridal:- Developed and executed digital strategy: Architected and implemented a comprehensive digital strategy to elevate the brand’s online presence.- Enhanced eCommerce capabilities: Improved eCommerce functionalities to drive sales and customer satisfaction.- Optimized SEO practices: Implemented advanced SEO techniques to increase online visibility and organic search traffic.- Integrated data lake solutions: Deployed data lake solutions to consolidate data from various sources, enabling advanced analytics

Arlington, Virginia, Us

Reporting to CFO, $1B EdTech company. Responsible for global corporate IT functions, strategy, and operations across infrastructure, enterprise applications, cyber security, AI initiatives, and cloud management● Led 16 workstreams to explore, deploy, manage, and govern AI, GenAI initiatives. Deployed a governance framework and an ROI investment model. Build cross-functional collaborative teams for delivery. Achieved 10MM+ in savings in 1Q2024.● Led the team for the consolidation of technology and business processes across four acquisitions. Architected and delivered a global team for the management of a unified service desk, order to cash, global payroll and benefit, and enterprise-wide procure to pay. Achieved $25 million in savings via vendor consolidation and cost avoidance.● Build and deliver a global omnichannel strategy. Revamped end-user support across four product lines. Introduced AI-enabled contact center technology from Five9. Consolidated voice with digital channels and expanded services via SMS, web, and Whatsapp.● Revamped operational cadence and established best practices around change and incident management. Unified development practices around agile framework with continuous development, QA, and consistent adherence to enterprise architecture principles.● Collaborated with product management and marketing to evaluate, select, and deploy an eCommerce solution from CommerceTools. Consolidated two legacy applications and extended functionality to include new features like subscription management, multi-currency support, and a unified product catalog across product lines.● Spearheaded enterprise risk management initiative with internal audit. Identified and mitigated technology-related security and compliance issues across desktops, networks, AWS, and enterprise applications.

Stamford, Ct, Us

Reporting to CIO. Responsible for global applications, advanced cloud technologies, enterprise architecture, and enterprise business processes.● Led a large $35 million enterprise-wide transformation initiative to modernize the Gartner application landscape from on-premise applications to SaaS technologies. Led large scale vendor and SI selection process. Presented ROI models and led executive briefings. Spearheaded a large multi-segment team for the delivery of the overall initiative across 22 workstreams and 125+ team members. Transformation delivered increased order processing throughput by 35%, mitigated 65+ new head count via automation, and significantly increased data quality and self-service metrics capability across the enterprise.● Successfully transitioned 70% of Gartner data centers to AWS and Azure cloud. Led multidisciplinary teams for cloud architecture, application testing, and migration. Reduced operational costs by 35% while simultaneously increasing system uptime and time to market.● Led the IT integration effort between CEB and Gartner. Delivered roadmaps and execution plans to support combined sales and delivery, finance, HR, and consolidated worldwide infrastructure.● Developed an application monitoring strategy. Facilitated the deployment of global NOC.● Led project Atlas. Redesign and integration of multiple systems into a single cloud-based platform. Simplified over 1000 different business processes across CRM, ERP, PSA, and BI. Led the vendor selection process with Salesforce, Workday, Apttus, Informatica, and over five different SI partners. Collaborated with 40+ internal executive stakeholders.● Led workday HCM deployment, including benefits, payroll, time, and talent management. Integrated workday to 20+ vertical vendors and expanded footprint to 12+ countries. Partnered with key leaders from HR and finance in alignment with business goals.● Led the expansion of the development team in India. Leading to a cost savings of over 45%.

Germantown, Md, Us

Responsible for business processes and technology to advance corporate initiatives. Direct responsibility for SAP ERP, BI, IAM, DevOps,Wintel, and the cloud team.● Developed a roadmap for Hughes Analytics platform. Managed strategy, data governance, and deployment of SAP BW, Business Objects, Tableau, Oracle Hyperion, and OBIEE solutions for Hughes/EchoStar business units. Architected Hadoop, MapR, and other big data vendors for use at Hughes. Developed and deployed a strategy around predictive analytics.● Managed SAP ERP for finance, sales, HR, and manufacturing. Build an offshore team and expand deployment to cover all international subsidiaries. Explored options for migration to the SAP HANA cloud. Optimized operations for order processing in SD, financial month-end close, global GL in FI/CO, and real-time inventory management.● Deployed IAM solutions from Novell, OKTA, and Oracle to meet requirements around compliance and SSO. The solution scaled to 1.2 million consumers, 15000 partners, and 5000 employees.● Managed SDLC based development of several web and mobile applications. Architected high-volume, highly available web assets with integrated content management systems, advanced monitoring, and web analytics. Managed strategies around SEO, adaptive design, and secure coding initiatives.● Integral part of several product launches for Hughes business: Hughes Telematics, Hughes VOIP, SAGE by Hughes, Hughes India Cloud Services, etc. ● Architected and deployed SOA model for Hughes business applications (SAP, Oracle Billing & CRM). Deployed process orchestration technology stack with IBM Blueprint and Teamworks, enterprise service bus with JBOSS, and front end interface with Oracle portal.● Led process improvement initiatives for compliance and security, including SDLC, change management, incident management, logging and monitoring, and PUM. Deployed and managed tools from HP, Symantec and IBM.

Newbury, Berkshire, Gb

Direct report to CEO; annual operating budget $6MM. Managed building of IT team and the corporate Applications/Networking architecture from the ground up, with a budget of $4MM and delivery time frame of one year.As IT Director for this $150MM start-up, managed the convergence of SAP and PeopleSoft into a single worldwide deployment of PIVOTAL CRM system. Other milestones include:• Deployed systems and business processes for sales force automation, financial administration, marketing program management and customer support. • Deployed data centers, VPN network and telecommunications infrastructure worldwide.• Implemented web presence for 8 sites in 4 languages, using Tridion content management.

San Mateo, Ca, Us

Managed delivery and support of new and existing Business Systems at MERANT, including enterprise applications from SAP, Vantive, and Saratoga systems as well as MERANT intranet and commercial web sites. Implementation projects included:• Crossworlds and Vality as standard tools for application integration and data cleansing.• Hyperion multidimensional OLAP tool and data warehouse for analysis and reporting.• Custom-developed client support Web site to provide full CRM and customer self-help.

Managed building of IT team and infrastructure from zero base. Managed development of in-house systems to support network operations, fixed asset management, call traffic analysis, customer service, billing, Intelligent Networks (IN) and network configuration management. Also managed procurement and support of desktop systems, LAN and WAN capabilities, and Esprit’s internet, intranet, and extranet sites.

Directed IT team in the design, qualification, deployment and operation of IT systems and applications. Managed delivery of web based Intranet/Extranet services using Internet technologies, including: UNIX processing; PPP dial-up networking; SMTP messaging; web servers; JavaScript and the Netscape Commercial Applications for bulletin boards, chat, electronic storefronts and on-line publishing.

Ms, Computer Science

Be, Computer Engineering