•Manage on-prem Windows Server-based Infrastructure in a virtualized environment using VMware, including Active Directory, DNS, DHCP, ADFS, Terminal Server, and GPO.•Administrate cloud-based services including Microsoft Azure (and 365) services such as Office 365 (Exchange), Entra ID, SharePoint, Teams, Security, and Compliance; and AWS for DNS (Route 53).•Utilize ADAudit+ to monitor Active (AD) and Cloud Directories (Azure) changes, PRTG for network monitoring, Tenable Nessus for vulnerability scans and risk assessment, to ensure compliance with security policies, and implemented measures to mitigate risk and exploits.•Deploy and configure Single Sign-On (SSO) Authentication for new applications and migrating existing applications from ADFS to Azure Entra Application using SAML and OAuth 2 protocols, and by using EZProxy.•Configure and manage CISCO Secure email for email security and spam quarantine, Umbrella and FMC (Firewall Management Centre) for network security and web/traffic filtering. •Manage regular backups and replications using Veeam and NetApp storage.•Oversee JAMF platform for Apple environment provisioning and management (MDM).•Deployed and manage SCEPman CA (Certification Authority) for centralized SSL Certificate management. •Continuously monitor and optimize system performance, ensuring efficient resource utilization and reliability.

•Effectively configured, deployed and managed networking devices and VPN services, including router, switches, wireless access points (WAP), firewall, repeaters•Successfully implemented security solutions such as IDS/IPS, mail and web filtering, and firewalls, including Trend Micro, Eset, Malwarebytes, MailGuard, and Sophos Firewall•Proficiently installed and administrated VOIP devices such as Polycom using 8x8 across organisation•Proficiently configured and managed Windows Server 2008/2016, along with its services, including Active Directory, Exchange Server, DNS Server, DHCP Server, shared resource management.•Successfully migrated My Pet Warehouse window server infrastructure to virtualization environment using VMware, and deployed Disaster Recovery Management Plan•Accurately managed cloud and local-based NAS backup and replication using ShadowCraft Arcserver including Shadow Protect and Image Manager, and local Windows backups•Continously followed the Essential Eight Security Framework to ensure the implementation of robust cybersecurity measures•Timely conducted security, licensing, hardware and software audits, such as firewall events and reports, inventory management, licensing information Petstock Group: Acquired Best Friends Pets and My Pet Warehouse Group (Assisted Merger and Acquisition Process)•Successfully deploying IT infrastructure, that including, POS System, EFTPOS system, Networking Devices, along with VOIP services during merger process •Efficiently deployed and managed Networking devices such as Cisco Meraki Infrastructure that include Router MX and Access Point MR, and TP Link switches •Successfully migrated My Pet Warehouse on-premises Exchange Server (Server 2008) to office 365 •Proficiently controlled remote resources through centralized Remote Monitoring and Management software (RMM) using NinjaOne, Splashtop•Tested, configured, and deployed new hardware devices and software in accordance with Change Management Policies

• Managed Microsoft-based server infrastructure, LAN/WAN infrastructure for 15 stores and 3 large distribution centres (DC)• Proficiently maintained on-premises Window Servers along with Active Directory, Exchange Server, DHCP Server, DNS Server, and Group Policies.• Effectively configured, implemented networking and VOIP devices across the intranet such as switches, wireless access points (WAP), repeaters and VOIP (8x8). • Accurately maintained all systems up-to-date with patching and upgrading while considering vulnerabilities and other exploits, in line with Change Management Policies.• Strengthened cybersecurity measures by implementing and managing advanced security solutions, including antimalware, firewall, mail and web filtering, ensuring data protection• Conducted regular security audits on systems and endpoint security solutions, Sophos firewall reports• Successfully managed local-based NAS Backup and replication, including ShadowCraft Arcserver backup solutions (including Shadow Protect and Imagemanager), and local window backups and deployment• Regularly provided technical support by troubleshooting hardware & software through diagnostic techniques using LogMeIn Remote Access Tools (RAT) • Proficiently tested, installed, configured, and deployed new hardware devices and software