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Working with Avanse Financial Services Ltd (A DHFL Group Education Loan Company) from Feb 2013 to till date as a Regional Operation Manager- North & East RegionDepartment: Operation/ Credit/ Training/ Admin.Product : Education Loan, Retail and Institutions Loan. SF, Funding to FI, MSME. Branch Reporting : Delhi, Jaipur, Chandigarh, Kolkata.Job profile: Regional operation Manager and Branch Administrative HeadI am responsible for the day to day activities of operation for North and East India Region in smooth manners. To Establish and maintain an efficient and productive working environment within the department based on continuous and effective staff communication. Lodgment & Clearance of NACH Activation, PDC EMI, Processing fee Part & Final payment Cheques.Responsible for Induction of every new employee and publish the Training Calendar at CEOs Office.Handling Loan Insurance portfolio, Policy status and claim status with DHFL Premerica Life Insurance Company Limited and Religare Insurance.Scheduled funding and payment authorization for all approved loans. Publish Daily, Weekly, monthly and quarterly Loans and Insurance reports for my Region.Responsible for resolving customer escalations within defined TATHandling administrative activities for region.Also having a experience of Underwriting of Education loan funding. Achievement :Recipient of Best Operation Manager Awards and certificates for 2 back to back years (2014 and 2015).Consistent rating of 5/5 from last 4 yearsMaintain Nil Audit query in my total work regime.Successfully completed the “TRAINED THE TRAINNER program..

• Responsible for reporting to Branch Operation Manager of the company.• Checked the Disbursal docket and send for Credit Recommendation• Taking care of Credila 2nd Charge on HDFC Ltd Loan.• Handling Pre and Post Sanctioned Activities of Student Education Loan Till Disbursement • Non-Discrepancy Check of File and Disbursement Documents and send it to Main Operation (Nasik).• Handling Walk-in Customers and resolve queries related to Education Loan i.e Loan Document receiving, Foreclose Request, ECS Swapping, Part Payment Original Property Document Handover to customer etc. • Handling Legal and valuation in Collateral Approved Case for North India Location• Verifying the Original Property Paper as per legal report and send for Vetting Report in Lawyer Office. • Taking care of Forex Transaction for University and living Expenses for USA and Abroad Student.

Responsible for reporting to MD of the company.• Core product selling is Home Loan/LAP with HDFC Ltd. • Building relationship with CA’s and Property Dealer’s and generating Business for Company.• Handling Sub- Broker channel of the Company• Keeping track of all SMS & Telecalling leads generated through Companies.• Cross Selling for all product of company’s i.e. Life insurance, Real Estate, Companies FD’s Mutual Funds, Bonds. • Keeping track of all SMS & Telecalling leads generated through Companies.

Responsible for reporting to RSM• Handling Walk-in Customers in Branch.• Resolve walk-in queries related to company product.• Knowledgeably provide information on new products and services• Utilized call center support applications to access information and assist Customers.• Responsible for Disbursed chq. Correction in Mortgage• Maintaining LMS (Leads Management System)• Partially divide the leads to the concern Sales Team.

Worked with Development Credit Bank (DCB) From July 2004 to April 2006 as Sales Coordinator –HL/LAP• Responsible for reporting to Assistant Sales Manager• Coordinating Team and Channels.• Handling Sanction and Disbursal.• Monitoring each team member’s performance.• Prepared MIS for senior management