Leading a suite of 20 global IT services, I focus on supporting operations and sustainable growth across DHL. I spearheaded the Flex Workspace initiative, which has significantly enhanced workspace booking capabilities for over 6K global users. I also oversee a robust Global IT Asset Management framework, managing more than 500K DHL-owned and leased devices, and maintain a comprehensive End User Services dashboard in PowerBI to track the global desktop hardware lifecycle and performance metrics. My role involves ensuring the consistent delivery of software and patch updates to maintain system integrity and user satisfaction, alongside conducting strategic quarterly meetings with PC hardware vendors to stay ahead of technology curves.• Managed a €40M annual IT infrastructure budget, prioritising investments that enhance strategic initiatives and drive significant ROI.• Drove a 70% transition of local solutions to a centralised Global Content Management System, standardising practices across the organisation.• Saved €250K by optimising global Office 365 user accounts, directly impacting operational efficiency.• Achieved a 100% cost reduction by decommissioning the Zoom service within the targeted timeline.• Upheld a 99.99% uptime for critical services through meticulous regular reviews, ensuring seamless operations.• Enhanced IT compliance from 60% to 100% by implementing stringent global policies.• Deployed 2.5K Chrome OS PCs within a year, markedly improving web-based access and user experience.• Secured 100% stakeholder approval on Service Design and SLAs, showcasing my commitment to excellence in service management and stakeholder engagement.